A Reliable Partner for All Your Automotive Needs
Nelson's Towing, Repair, and Autobody has proudly served the Spokane community since 1976. As a family-owned and operated business, we take pride in offering comprehensive automotive care, towing services, and collision repair, all with a focus on exceptional customer service.
Automotive Expertise and Repair
Our team of ASE-certified technicians are equipped to handle all your automotive needs, from routine maintenance to major repairs. Our services include:
- Complete Diagnostics: Utilizing state-of-the-art equipment, we accurately diagnose and address any issues with your vehicle.
- Comprehensive Repairs: Whether it's a broken transmission, malfunctioning engine, or electrical problems, we have the expertise to fix it right the first time.
- Regular Maintenance: Stay ahead of potential problems with our comprehensive tune-ups, oil changes, and tire rotations.
Towing and Recovery Services
Whether you're stranded on the side of the road or need assistance with a flat tire, Nelson's is here to help. Our fleet of tow trucks and experienced drivers offer:
- 24/7 emergency towing services
- Assistance with vehicle unlocks, jump starts, and fuel deliveries
- Towing for all types of vehicles, including RVs and fifth wheels
- Competitive rates and prompt response times
Collision Repair and Paint Perfection
In the unfortunate event of a car accident, our certified collision repair technicians will have your vehicle looking like new. We offer:
- State-of-the-art frame and measuring systems for accurate repairs
- Aluminum MIG welding expertise
- Lifetime warranty on paint and workmanship
- I-CAR Gold Class certified technicians for superior repairs
Community Focused and Committed
Nelson's Towing, Repair, and Autobody is proud to be an active member of the Spokane community. We are committed to supporting local businesses and organizations through our involvement in:
- Local charities and fundraising events
- Partnerships with community organizations
- Creating a positive and inclusive work environment for our employees
Experience the Nelson's Difference
At Nelson's, we understand that your vehicle is more than just transportation. It's a vital part of your life. Our commitment to excellence and personalized customer service ensures that you receive the highest quality repairs, reliable towing services, and fair pricing every time.
Poor Customer Service and Repair Issues
Several reviewers had negative experiences with the company, citing poor customer service, repair issues, and unprofessional behavior. Some reviewers reported being treated rudely by employees, while others experienced problems with their vehicles after repair, such as missing head bolts and damaged leather steering wheels. Additionally, some reviewers had issues with the company's communication and billing practices.
Positive Experiences with Towing and Repair Services
On the other hand, many reviewers had positive experiences with the company's towing and repair services. They praised the company's prompt and efficient service, courteous staff, and quality of repairs. Some reviewers appreciated the company's willingness to work with their insurance companies to facilitate repairs. Others were grateful for the company's help in emergency situations, such as jump-starting cars or towing vehicles.
Mixed Reviews on Timing and Communication
Some reviewers reported positive experiences with the company's communication and timing, while others had negative experiences. Some reviewers appreciated the company's prompt updates on their vehicle's status, while others experienced delays or poor communication.
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