Transforming Assets into Opportunities
At Intec, we are proud to be a global leader in the print and finishing industry, providing innovative solutions for digital die-cutting, foiling, and laminating. Established in 1989, we have built a reputation for reliability, professionalism, and expertise, serving a network of resellers worldwide from our offices in the UK and USA.
Our Mission
Our mission is to provide cutting-edge technology and exceptional customer support to help our clients succeed in the competitive print and graphics industry. We strive to continuously innovate and improve our products and services to meet the evolving needs of our customers.
Our Products and Services
Our product range includes a wide range of digital cutting systems, foiling and laminating systems, and specialty finishing solutions. Our digital cutters, such as the FB580, FB780-T, and FB1180-T, offer precision cutting and creasing capabilities for various applications, including packaging, point-of-sale, and labels. Our foiling and laminating systems provide an affordable and on-demand solution for adding premium finishes and stunning effects to printed sheets.
We also offer a range of services, including technical support, driver downloads, and warranties and returns. Our team of experts is always available to provide guidance and assistance to ensure our customers get the most out of their Intec equipment.
Client Testimonials
Don't just take our word for it - our clients rave about our products and services. Here's what some of our satisfied customers have to say:
- "Being able to cut and crease absolutely any shape with our ColorCut SC5000 - on up to 350micron board - it's just perfect!" - Lee Bowyer, Tony Bowyer Print
- "Our ColorCut flatbed cutter seriously helped revolutionize our business by increasing productivity & creating new opportunities." - Jeremy Shaw, Heritage Playing Cards
- "We can produce a single prototype or even a whole batch of samples, quickly and on-demand - with confidence in the quality of the job." - Paul Stephenson, Whitebox Studios
Making a Difference
At Intec, we believe in giving back to the community. We are committed to making a positive impact through our charity work and community involvement. Read more about our charitable initiatives and how we're making a difference.
Get in Touch
Whether you're looking for more information about our products and services, or need technical support, we're always here to help. Contact us today to learn more about Intec and how we can help your business thrive.
Disastrous Customer Experience
The general consensus among these reviews is that Intec's customer service is subpar, leading to a plethora of issues for customers.
Poor Customer Support
Reviews highlight the unhelpful and rude behavior of customer service representatives, such as Tracy, who responded condescendingly to a simple query. Furthermore, the company's service partners, like Xeno in Tampa, are deemed incompetent and unresponsive.
Product Issues and No Refunds
Customers have experienced problems with the printers themselves, with some having to switch to alternative brands to find satisfaction. To make matters worse, Intec appears unwilling to provide refunds, citing arbitrary circumstances like timing, leaving customers with supplies for printers they no longer use.
Lack of Support and Onsite Service
The company's support structure, particularly in certain regions like the West Coast, is deemed inadequate. Customers have struggled to find local onsite support, leading to frustration and disappointment with the brand as a whole.
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