Trust the Experts in Plumbing Solutions Since 1980
At New Tex Plumbing, we're committed to providing exceptional plumbing expertise to homeowners and businesses across Houston, TX, and surrounding communities. Since 1980, our team of licensed plumbers has been dedicated to delivering superior service, workmanship, and premium-grade materials to achieve the best results in the plumbing industry.
Our Story
New Tex Plumbing combines superior service and workmanship with premium-grade materials and equipment to achieve some of the best results in the plumbing industry. Proudly serving homebuilders, multifamily property managers, homeowners, and more, New Tex Plumbing guarantees precision plumbing installation and dependable repair services at a moment's notice. We know your property is important to you, and that's why all of our services are performed by fully licensed plumbers who are detail-oriented and proven troubleshooting experts.
What We Offer
Whether you're a homeowner or a business owner, we understand the importance of reliable, efficient, and affordable plumbing solutions. Our team offers a wide range of services, including:
- Emergency plumbing repair and maintenance
- Residential plumbing services, including water line installation, pipe inspection, and fixture installation
- Commercial plumbing services, including new construction, remodels, and renovations
- Service calls for leaky faucets, clogged drains, and other plumbing issues
Why Choose Us
At New Tex Plumbing, we pride ourselves on our commitment to excellence, our attention to detail, and our dedication to customer satisfaction. With over 40 professional plumbers on our team, we're equipped to handle any plumbing project, from small repairs to large-scale installations. We're proud to be a preferred plumbing resource for homeowners, general contractors, and property managers across the greater Houston area.
Accreditations and Certifications
New Tex Plumbing is accredited with the Better Business Bureau (BBB) and is certified as a warranty repair specialist for several major brands.
Unprofessionalism and Poor Customer Service
Multiple reviewers have expressed frustration with the company's lack of professionalism and poor customer service. Reviewers have reported instances of technicians showing up late or not showing up at all, with no prior notice or communication. Phone calls and messages often go unanswered, and when customers do get through, they are met with unhelpful or rude representatives.
Scheduling Issues and No-Shows
Several reviewers have reported issues with scheduling, including appointments being canceled or rescheduled without notice. Technicians have been known to not show up or call to confirm appointments, leaving customers waiting and frustrated.
Unreliable and Unqualified Technicians
Some reviewers have reported encountering technicians who were unqualified or unreliable. Technicians have been known to blame problems on other factors, such as the builder or city water, rather than taking responsibility for fixing the issue.
Overcharging and Misleading Practices
There have been reports of misleading pricing and overcharging for services. One reviewer was quoted a high price for a service call, only to be told that the technician would not show up unless the price was agreed upon.
Positive Experiences
However, some reviewers have reported positive experiences with the company, citing efficient and professional technicians who went above and beyond to fix plumbing issues. These reviewers praised the company's customer service and expertise.
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