Doing pharmacy like it used to be, like it should be!
At Hong Kong Auto Service, we are committed to providing top-notch auto repair services to the community of Wilmette, Illinois. Our state-of-the-art facility and ASE-Certified Technicians are dedicated to delivering quality repairs at fair prices, backed by a 3-year, 36,000-mile nationwide warranty. We understand the complex technology in today's vehicles and can take on the most challenging repairs, from check engine light issues to routine tasks like oil changes and brake services.
Our Philosophy
Our philosophy is simple: deliver top-quality auto service at a fair price and stand behind everything we do. We are not the cheapest, but we are always honest and will do whatever it takes to fix your vehicle correctly. We take pride in our work and strive to build long-term relationships with our customers, earning their trust and loyalty.
Our Services
We offer a wide range of services to keep your vehicle running smoothly, including air bags, heating and A/C, electrical, batteries, alternators, check engine light, emissions, oil changes, brakes, maintenance, tires, and wheels, transmissions, and four-wheel drive. Our team of experts can also handle more complex repairs, such as shocks and struts, timing belts, and radiators.
Why Choose Us
At Hong Kong Auto Service, we are dedicated to providing exceptional customer service and unmatched expertise. Our team is committed to earning your trust and loyalty, and we strive to make every experience with us a positive one. With our convenient scheduling, free shuttle service, and comfortable waiting area, we make it easy to get your car fixed and get on with your day.
Our Story
Hong Kong Auto Service is more than just a business - it's the epitome of the American dream. Our owner, Ben Chung, came to America from Hong Kong with a vision to build a successful auto repair shop. After 22 years of hard work and dedication, Ben has achieved his dream, and Hong Kong Auto Service has become a staple in the Wilmette community.
General Impressions
Hong Kong Auto Service has received overwhelmingly positive reviews from its customers. The majority of reviewers have praised the shop's staff, particularly Ben, for their knowledge, friendliness, and honesty. Many customers have expressed their appreciation for the shop's reasonable prices, efficient service, and high-quality work.
Staff and Service
The staff at Hong Kong Auto Service have been described as friendly, knowledgeable, and efficient. Ben, the owner, has been singled out for his exceptional expertise, honesty, and reliability. The receptionist has also been praised for her friendliness and helpfulness.
Quality of Work
The quality of work at Hong Kong Auto Service has been consistently praised by customers. Many have reported being pleased with the work done on their vehicles, and some have even mentioned that the shop has saved them from potential problems.
Customer Service
The customer service at Hong Kong Auto Service has been praised for its excellence. Many customers have reported feeling comfortable and informed throughout the repair process, and some have even mentioned being treated like family.
Negative Experience
One reviewer had a negative experience at the shop, citing rudeness from the mechanic and feeling belittled as a woman. However, this review stands out as an anomaly among the overwhelmingly positive reviews.
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