Our Mission
At Perfect Hands Healthcare Group, LLC, our mission is to provide high-quality healthcare services to our clients in the comfort of their own homes. We strive to improve the mind, body, and soul of every individual under our care, by offering a comprehensive range of services tailored to meet the unique needs of each client.
Our Values
As a trusted provider of home healthcare services in Columbus, Ohio, we are committed to upholding the following values:
- Compassion: We believe in treating every client with kindness, empathy, and understanding.
- Excellence: We strive to provide the highest level of care and service to our clients.
- Integrity: We are committed to transparency and honesty in all our interactions with our clients and colleagues.
- Respect: We believe in treating every individual with dignity and respect, regardless of their background or circumstances.
Our Services
At Perfect Hands Healthcare Group, LLC, we offer a wide range of services designed to meet the unique needs of each client. Our services include:
- Personal Care: We provide personal care services such as bathing, dressing, and grooming to help our clients maintain their independence.
- Rehabilitative Therapies: Our team of physical, occupational, and speech therapists work together to help our clients recover from injuries, illnesses, or surgery.
- Home Health Aide: Our Home Health Aides provide assistance with daily living activities, such as meal preparation, light housekeeping, and medication management.
- Skilled Nursing: Our team of skilled nurses provides medical care and monitoring to help our clients recover from illnesses or surgery.
- Transportation Services: We offer transportation services to help our clients get to appointments, doctors' visits, or social events.
- CPR/First Aid Training: We provide CPR and first aid training to our clients and staff to ensure they are equipped to handle emergencies.
Our Response to COVID-19
At Perfect Hands Healthcare Group, LLC, we take the safety and health of our clients and staff very seriously. In response to the COVID-19 pandemic, we have implemented rigorous safety protocols to minimize the risk of infection. These protocols include:
- Providing personal protective equipment (PPE) to our staff to ensure they are well-equipped to care for our clients.
- Conducting daily symptom checks and documenting all staff members before visiting clients.
- Implementing strict sanitation and cleaning protocols to ensure our facilities are safe and clean.
- Encouraging social distancing and wearing face masks to reduce the transmission of the virus.
Get in Touch
If you have any questions or concerns about our services or COVID-19 response, please do not hesitate to contact us. We are always here to listen and assist in any way we can.
Overall Experience
The reviews highlight a mix of negative and positive experiences with the home care agency. While some users have had excellent experiences with the staff, others have reported subpar service and unprofessional behavior from the aides.
Staff Quality and Performance
The quality of the staff is a major point of contention. Some users have praised the aides, nurses, and coordinators, describing them as excellent, wonderful, and going above and beyond what is acceptable. However, others have reported that the aides are often distracted, spending more time on their phones than attending to their clients' needs.
Communication and Accessibility
Communication and accessibility are also areas of concern. One user has reported difficulty in getting through to the office when they need to, with phone calls going unanswered. This can be a major issue for clients who rely on timely communication with the agency.
Recommendation
Based on the reviews, it is clear that some users would wholeheartedly recommend the agency, while others would advise against using their services.
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