At Ell-Bern Automotive of Boston, MA, we pride ourselves on providing top-notch auto service and repair to the Boston, MA area and surrounding communities since 1957. Our experienced team is dedicated to delivering exceptional customer service and attention to detail, ensuring that our customers are 100% satisfied with our work. We strive to fix your vehicle right the first time, getting you back on the road quickly and safely.
Our Mission
Our mission is to provide quality auto repairs and services that exceed our customers' expectations. We aim to build long-term relationships with our customers by providing honest, reliable, and personalized service. Our team is committed to staying up-to-date with the latest technologies and techniques to ensure that our customers receive the best possible service.
Our Services
We offer a wide range of auto repair and maintenance services, including air conditioning repair, alignments, alternator repair, brake repair, and much more. Our experienced technicians use only the highest-quality parts and materials to ensure that your vehicle is running at its best. Whether you need routine maintenance or major repairs, our team is equipped to handle any job.
Our Promise
At Ell-Bern Automotive of Boston, MA, we promise to provide our customers with:
- Honest and transparent service
- Competitive pricing
- Timely repairs
- Exceptional customer service
- Personalized attention to detail
Our Commitment
We are committed to being the best auto repair shop in Boston, MA, and we strive to continually improve our services and techniques to better serve our customers. Our dedication to excellence has earned us an A+ rating with the Better Business Bureau, and we are proud to be a trusted name in the community.
Our Locations
We have two convenient locations to serve you:
- 785 Tremont St. Boston, MA 02118
- 420 E 3rd St Boston, MA 02127
Overview of Ell-Bern Automotive Reviews
Ell-Bern Automotive has received a mix of positive and negative reviews from customers. Here's a summary of the reviews:
Positive Experiences
Many customers have reported positive experiences with Ell-Bern Automotive, citing fast and efficient service, friendly and professional staff, and reasonable prices. Some customers appreciated the convenience of the location and the ability to get in and out quickly. Others praised the honesty and transparency of the staff, who explained everything thoroughly and didn't try to upsell unnecessary services.
Negative Experiences
On the other hand, some customers reported negative experiences, including issues with customer service, hidden costs, and poor workmanship. Some customers felt that the staff was unfriendly, unhelpful, or even condescending. Others reported being overcharged for parts or services, or experiencing poor quality work that needed to be redone.
Common Themes
Some common themes emerged from the reviews. One major issue was the requirement for cash payments, which caused inconvenience for some customers. Another common complaint was the lack of communication and transparency from the staff, which led to misunderstandings and frustration.
Areas for Improvement
Based on the reviews, Ell-Bern Automotive could improve in areas such as customer communication, pricing transparency, and quality of work. The staff should prioritize being more friendly, helpful, and respectful towards customers. Additionally, the shop could consider offering more flexible payment options and being more transparent about prices and services.
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