At Family First Homecare, we believe that every individual deserves to feel at home, surrounded by the comforts and familiarities of their own environment. That's why we've dedicated ourselves to delivering exceptional homecare services to children with life-long health conditions, ensuring they receive the highest quality care and attention in the comfort of their own homes.
Our Mission
Our mission is to redefine excellence in homecare, providing top-notch services that not only meet but exceed the needs of our patients and their families. We strive to create a culture of compassion, empathy, and exceptional care, where every individual feels heard, seen, and supported.
Our Services
At Family First Homecare, we offer a range of services designed to meet the unique needs of each patient and their family. Our services include:
- Pediatric Care: Our pediatric care program is tailored to the specific needs of children with complex medical conditions, ensuring they receive the highest level of care and attention in the comfort of their own homes.
- Critical Care Transition: Our Critical Care Transition Program helps high-acute patients transition smoothly and safely back to their homes, reducing the risk of readmission and promoting a faster recovery.
- Patient-Specific Education: Our care coordinators work closely with families to create personalized care plans that address the unique needs and preferences of each patient.
What Sets Us Apart
At Family First Homecare, we pride ourselves on our commitment to exceptional care and communication. Our care coordinators are dedicated to building strong relationships with families, listening to their needs, and providing personalized support and guidance every step of the way. Our nurses are experienced, compassionate professionals who are dedicated to delivering the highest level of care to each patient.
Company Culture
At Family First Homecare, we're passionate about creating a culture of empathy, compassion, and exceptional care. We believe that every individual deserves to feel supported, heard, and cared for, and we strive to create an environment where our patients and their families feel truly at home.
Testimonials
Don't just take our word for it! Our patients and their families have spoken incredibly highly of our services, praising our reliability, responsiveness, and commitment to exceptional care. Here are just a few of the many testimonials we've received:
."Family First Homecare has always proved very responsive in relaying time-based information. The process of clear and consistent communication when accepting referrals has reduced the frustrations that occur with hospital to home transitions." - J.H., Jacksonville, FL
."Family First Homecare is a fantastic dependable company that services many of our complex patients. Their nurses are up to date in their skills and always willing to learn the many unique and complicated nuances of our patients." - Pediatric Care Coordinator, Children's Hospital, Tampa, FL
."Family First Homecare has been and will continue to be my preferred provider for all 10 of my branches. I have never worked with an agency as reliable or professional. The clients we refer to Family First have all been satisfied." - Director of Nursing, Healthcare Provider Group, Florida
Excellent Service and Staff
Family First Jacksonville Florida staff has been praised for their accommodating and honest approach. They have exceeded expectations in providing top-notch service, with staff going above and beyond to ensure patients receive excellent care. The agency's commitment to their work and the services they provide has made a significant impact on the lives of their clients.
Consistency and Unreliability
However, some patients have experienced inconsistent and unreliable service. One patient reported receiving last-minute cancellations of scheduled nurses, while another reported having no coverage despite having a nurse assigned. These issues have led to frustration and anxiety for patients, who expect better communication and consistency from the agency.
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