Empowering Children to Thrive
At ChildrenFirst, we are dedicated to providing the highest quality of care, with compassion, to every infant, child, adolescent, and young adult we serve. We understand the challenge of caring for medically fragile and medically complex infants and children, and we respond to their needs with unsurpassed skill, unlimited love, and compassion. We offer a single, reliable solution to the diverse needs of fragile infants and children and their families. Our integrated medical services make life simpler and more manageable for your child.
ChildrenFirst Health Care System: A Full Spectrum of Pediatric Home Health Care and Center Based Services
As Central Florida's most comprehensive children's home care and ancillary services provider, we offer unmatched reliability and expertise. We are Central Florida's only one-stop provider for all of your pediatric home care and ancillary needs, including pediatric nursing and in-home therapies, pediatric medical equipment, supplies and enteral nutrition, outpatient pediatric physical, occupational, and speech therapies, respiratory therapy services, prescribed pediatric medical day care centers, and community residential medical group homes.
Prescribed Pediatric Extended Care (PPEC)
Our Central Florida PPEC locations are award-winning medical day care centers dedicated to the best care of medically fragile infants and children. Our PPEC centers are specifically designed to optimize the development of each child's independence, while helping them reach their full potential. Daily care at our center involves clinical interventions, therapy services, and educational activities.
Durable Medical Equipment (DME)
Children's Home Medical Equipment, Inc. is a full-service pediatric Durable Medical Equipment (DME) provider servicing all of your home medical equipment and enteral nutrition needs. We are specialists in serving the most highly technical, medically complex pediatric patients. We take your child's health seriously, so our medical equipment team is always available, including weekends and nights, when your urgent question arises.
Out-Patient Therapy
ChildrenFirst Therapy Services provides a full range of pediatric Physical (PT), Occupational (OT) and Speech (ST or SLP) therapies to infants and children in our Central Florida community. These services are designed to maximize your child's independence, helping them reach their full potential.
Pediatric Group Homes
Pediatric Pavilion, Inc. operates residential group homes throughout Central Florida focused on children with special medical and developmental needs. These Medical Group Homes provides a transitional care environment to help clients transition smoothly from a hospital, preventing hospital readmissions, in a peaceful residential environment with having 24/7 medical care.
Pediatric Private-Duty Nursing
ChildrenFirst Home Health Care Services provides individualized pediatric private duty nursing and in-home therapy services throughout the greater Central Florida area. Our pediatric caregivers include registered nurses, licensed practical nurses, physical therapists, occupational therapists, speech and respiratory therapists.
Our Mission
At ChildrenFirst, our mission is to provide high-quality, child-centered, family-focused, and community-based healthcare and associated services to children, regardless of their ability to pay, with the goal of maximizing each child's potential for a productive and satisfying life. We are guided by our core values of compassion, excellence, innovation, teamwork, and stewardship.
Quality of Customer Service
Some reviewers have experienced exceptional customer service from Children First. Jennifer Pokorney, for example, praised Maria's efforts in delivering a free courtesy button to help her son, saying she "went out of her way" to assist. Similarly, Ro Bruce complimented Kiara's customer service, stating that she is "AMAZING" and goes above and beyond to ensure that customers receive the supplies they need. Brenda Spencer, who worked for the company for over 10 years, also vouched for the exceptional DME (durable medical equipment) service, saying it is "unparalleled" in expediting patient requests.
Organizational Issues and Poor Management
However, some reviewers have reported significant issues with the company's organization and management. Mackenzie Miller, for instance, claimed that the company is "extremely unorganized" and criticized the management for not improving despite being in business for 30 years. Channeling Love By P. echoed similar sentiments, stating that the company has a poor management style and is prone to firing reliable employees. Damisha Denise also reported a negative experience with the manager, Angie, saying she is "unprofessional" and has employees do her "dirty work."
Safety Concerns and Healthcare Issues
Trinitee Smith shared a disturbing experience with Children First, alleging that her nephew suffered serious health issues, including a tracheostomy and multiple infections, while in their care at a facility. She expressed her intention to pursue legal action to shut down the company.
Positive Experiences with Delivery and Medical Supplies
Some reviewers have had positive experiences with Children First's delivery services and medical supplies. Steven Otaola praised the company's customer service and delivery, saying that they always provide what he needs, even in emergency situations. Tim Nethers, who worked with the company, was impressed by their medical daycare services. Chiquita Ward also had a positive experience with a driver, Mr. Kervens Dean Baptiste, who delivered a nebulizer machine to her 20-month-old daughter.
