Protecting what matters most to you, one policy at a time!
At State Farm Insurance Agent Andrea Walton, we are dedicated to providing exceptional insurance services to individuals, families, and businesses in Ellis County and surrounding areas. Our team, led by licensed State Farm Agent Andrea Walton, has been serving the community since 1994, and we are passionate about helping our clients protect what matters most to them.
Our Mission
Our mission is to provide personalized insurance solutions that meet the unique needs of each client. We take the time to understand our clients' goals, risks, and concerns, and we work tirelessly to build strong, personal relationships with them. We deliver real value by offering a range of insurance products, including auto, homeowners, condo, renters, business, life, health, pet, and recreational vehicles, as well as banking, mutual funds, and annuities. Our team is committed to providing exceptional customer service, and we are proud to have earned a 4.5 out of 5 average rating on Google (77 reviews).
Our Services
We offer a wide range of insurance services, including:
- Auto insurance: We can help you find the right coverage for your vehicle, whether you're looking for liability, collision, comprehensive, or personal injury protection.
- Homeowners insurance: We can help you protect your home and personal belongings with a comprehensive policy that meets your needs.
- Condo insurance: We can help you find the right coverage for your condo, including protection for your unit, liability, and personal belongings.
- Renters insurance: We can help you protect your personal belongings and liability with a renters insurance policy.
- Business insurance: We can help you find the right coverage for your business, including liability, property, and workers' compensation insurance.
- Life insurance: We can help you find the right coverage for your family's future, including term life, whole life, and universal life insurance.
- Health insurance: We can help you find the right coverage for your health care needs, including individual and group health insurance.
- Pet insurance: We can help you protect your furry friends with a pet insurance policy.
- Recreational vehicles insurance: We can help you find the right coverage for your boat, motorcycle, or other recreational vehicles.
Why Choose Us
At State Farm Insurance Agent Andrea Walton, we are different from most insurance professionals. We take the time to understand our clients' needs, and we work hard to build personal relationships with them. We deliver real value by offering a range of insurance products and exceptional customer service. We are proud to be a part of the Ellis County community, and we are committed to supporting local organizations and charities.
Get a Quote
Would you like to create a personalized quote? Select an insurance product, enter your ZIP code, and start a quote request today!
Customer Service Experience
The reviews highlight a mix of excellent and poor customer service experiences at Andrea Walton State Farm. On the positive side, many customers praised the staff for their helpfulness, friendliness, and professionalism. They appreciated the personalized attention they received, which led to significant savings on their insurance bills. The staff's ability to listen to unique situations and provide tailored coverage was particularly noteworthy.
On the negative side, some customers had disappointing experiences, including being ignored, receiving unhelpful and vague answers, and encountering rudeness. One customer felt discriminated against, and another was dismissed and belittled by the agent.
Staff Performance
Some staff members, such as Jen and Cayla, were singled out for their excellent service and professionalism. However, one customer had a very negative experience with Andrea Walton, whom they found to be unprofessional, rude, and lacking in empathy and knowledge.
Overall Experience
The reviews suggest that the overall experience at Andrea Walton State Farm is generally positive, with many customers expressing satisfaction with the service they received. However, there are some instances of poor service, which can be detrimental to the agency's reputation.
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