Your Family. Our Team. Good Health.
At Premier Family Physicians, we're dedicated to providing exceptional healthcare services to individuals and families across Austin, Texas. With six locations and a team of experienced healthcare professionals, we strive to deliver personalized, patient-centered care that exceeds expectations. For over 35 years, our practice has been committed to staying at the forefront of the latest medical advancements and technologies, ensuring our patients receive the most effective and efficient care possible.
Our Services
We offer a wide range of services, from primary care to specialty care, designed to meet the unique needs of each patient. Our services include:
- Family Medicine: We provide comprehensive medical care for individuals of all ages, from preventive care to chronic disease management.
- Internal Medicine: Our experienced internal medicine specialists diagnose and treat a wide range of medical conditions, from diabetes to hypertension.
- Pediatric Medicine: Our board-certified pediatricians deliver top-notch care for children from birth to adolescence, addressing developmental milestones and common childhood illnesses.
- Pediatric After-Hours Options: We understand that pediatric emergencies can arise outside of regular hours. Our after-hours services ensure prompt, compassionate care for your little ones.
- Weight Loss Programs: Our expert team develops personalized weight loss plans, empowering patients to achieve a healthier, more balanced lifestyle.
- Allergy Relief: We offer effective solutions for allergies, from allergy testing to treatment and prevention strategies.
- COVID-19 Testing: Our state-of-the-art testing facilities provide accurate and timely results, ensuring quick diagnosis and treatment.
- Premier Pharmacy Program: We offer a comprehensive pharmacy program, ensuring convenient medication management and refill services.
- Virtual Visits: Stay connected with our healthcare professionals from the comfort of your own home or office with our virtual visit services.
Our Team
Our dedicated team of healthcare professionals is committed to delivering the highest standard of care. With years of combined experience, our physicians and staff are passionate about providing personalized, empathetic, and patient-centered care. Our goal is to empower patients to take control of their health while fostering long-term relationships built on trust and respect.
Locations and Providers
At Premier Family Physicians, we have six convenient locations across Austin, Texas:
- Bastrop
- Bee Cave
- Dripping Springs
- Lakeway
- Southwest Medical Village
- Westlake
Each location is staffed by a team of experienced healthcare professionals, ensuring seamless transitions and comprehensive care.
Unsatisfactory Experiences
Many customers have reported poor experiences at this medical facility, citing unfriendly and rude staff, long wait times, and a lack of empathy from the doctors. One reviewer mentioned that nobody says hi or how are you, and no one is friendly. Another reviewer had a terrible experience with a phone representative, describing the woman as "curt and rude." Several customers have reported long wait times, with one reviewer waiting for 25 minutes for her appointment.
Positive Experiences
However, a small number of customers have reported positive experiences with the medical facility. A few reviewers have praised specific doctors, such as Dr. Giang Nguyen, Dr. Berkley, and Dr. Brimberry, for their bedside manner, listening skills, and personalized care.
Inconsistent Care
The consistency of care at this medical facility seems to be lacking. While some reviewers have praised the doctors and staff, others have had negative experiences. For example, one reviewer reported being dismissed by Dr. Berkley despite having symptoms that were later diagnosed by another doctor.
Poor Communication
Poor communication seems to be a recurring issue at this medical facility. Several reviewers have reported difficulty in getting their insurance and information correct, and one reviewer even had to call the office multiple times to update their insurance information. Additionally, some reviewers have reported that the doctors do not communicate effectively, with one reviewer feeling dismissed and unheard during an appointment.
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