At PML Air Conditioning, Inc., we take pride in being a reputable and reliable HVAC company with over two decades of experience in providing top-notch heating, cooling, and air conditioning solutions to residential and commercial customers in the Dallas-Fort Worth Metroplex and beyond. Our team of licensed, bonded, and insured professionals is committed to delivering exceptional service, quality results, and unparalleled customer satisfaction.
Our Story
PML Air Conditioning, Inc. was founded with a mission to provide the finest heating and cooling systems at reasonable costs. Our founders, Luz Mery and Marco Robayo, envisioned a company that would prioritize customer needs, ensuring that every individual receives personalized attention and tailored solutions to meet their unique requirements. Since our inception in 2000, we have strived to build a reputation for excellence, earning the trust of countless customers who rely on us for their HVAC needs.
Our Services
As a full-service HVAC company, we offer a comprehensive range of services designed to meet the diverse needs of our customers. From new equipment installation to repair and maintenance, our team of experts is equipped to handle all aspects of heating, cooling, and ventilation. We specialize in designing and installing high-efficiency systems, providing energy-efficient solutions that minimize environmental impact while reducing energy costs for our customers.
What Sets Us Apart
At PML Air Conditioning, Inc., we take pride in being a women-owned and minority-owned business, led by strong, resourceful, and organized women. Our multilingual and multicultural staff is committed to providing exceptional service, ensuring that every customer feels valued and supported throughout the entire process. Our ISO 9001 certification is a testament to our commitment to quality and continuous improvement.
Our Promise
At PML Air Conditioning, Inc., we are dedicated to delivering fast and efficient turnarounds with quality results. We understand the importance of reliability, and our team is committed to providing worry-free service that you can always count on. With our expertise and commitment to excellence, you can trust us to get the job done right the first time.
Company Review Summary
Bad Experience with Receptionist and Technician
The company has faced criticism for its unprofessional receptionist and technician. One reviewer had a horrible experience with the receptionist, who was loud, disrespectful, and unhelpful. The technician sent to fix the issue lied about the problem and the part needed, and the receptionist refused to listen to the reviewer's concerns.
Lack of Communication
Another reviewer was disappointed with the company's lack of communication. Despite multiple promises, no technician showed up, and the reviewer was left in the dark about when someone would arrive.
Positive Experiences
On the other hand, several reviewers had positive experiences with the company. One reviewer praised the company for sending two technicians who fixed the issue within an hour on the same day. Another reviewer appreciated the effort of the team to ensure same-day service, even when it seemed impossible.
Common Themes
Professionalism and Honesty: Some reviewers praised the technicians for being knowledgeable, polite, and prompt, while others criticized the receptionist and technician for being unprofessional and dishonest.
Communication: The lack of communication was a common issue, with reviewers expressing frustration about not being informed about technician arrival times or updates on their issues.
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