Dedicated Eye Care in Albuquerque
Welcome to Sandia Vision Clinic, your trusted eye care provider in Albuquerque, New Mexico. For over 30 years, we have been committed to providing comprehensive eye care solutions and empowering you to achieve and maintain healthy vision.
Our Expertise
Our experienced team of optometry professionals offers a comprehensive range of services to address all your vision needs. We specialize in:
- Comprehensive Eye Exams: Comprehensive eye exams are the foundation of good vision care. We assess your visual health, identify potential problems, and recommend the best course of action.
- Contact Lenses: We expertly fit contact lenses, offering instructions and troubleshooting for comfortable and clear vision.
- Glasses: Our skilled opticians can help you choose stylish and functional glasses to suit your needs.
- Glaucoma Testing: We can diagnose and manage glaucoma to prevent vision loss.
- Pre- and Post-Operative Care: We provide specialized care before and after eye surgery, ensuring a smooth and comfortable recovery process.
Our Approach
At Sandia Vision Clinic, we prioritize personalized care and patient education. We take the time to understand your unique vision needs and concerns, offering clear explanations and answering your questions thoroughly. We believe in empowering you with knowledge and offering options that align with your individual needs and preferences.
Meet Our Doctors & Staff
Our team of experienced eye doctors and dedicated staff are passionate about delivering exceptional patient care. Each doctor has extensive training and expertise in various areas of optometry, ensuring you receive the highest quality care.
Schedule Your Appointment Today
Your vision is precious. Schedule an appointment with Sandia Vision Clinic to ensure your eye health and achieve the best possible vision. We are committed to providing personalized attention and delivering quality eye care you can trust.
Poor Customer Service and Unacceptable Experiences
Several reviewers expressed their disappointment and frustration with the customer service at Sandia Vision Clinic. The receptionist was described as unfriendly and unhelpful, with one reviewer stating that they were treated like an inconvenience. Multiple reviewers experienced long wait times, ignored calls, and unreturned messages. The staff was described as unresponsive and unapologetic, leading to a sense of neglect and disrespect.
Unacceptable Experiences with Frames and Glasses
Reviewers shared their negative experiences with the selection and quality of frames and glasses. One reviewer was only shown a limited selection of frames, and another reviewer's glasses disintegrated within a few months of purchase. Another reviewer had to wait an unacceptable amount of time for their glasses, and when they finally received them, they did not fit properly.
Unprofessional Conduct
Some reviewers reported unprofessional conduct from the staff, including being ignored, dismissed, and treated disrespectfully. One reviewer was told to wipe their foggy mask with a tissue instead of being offered a solution to see clearly during an exam.
Positive Experiences
On a positive note, one reviewer praised the friendly, professional, and thorough service from Melisa Hockett, and stated that they would definitely return for future eye appointments.
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