A Tradition of Quality Vision Care in New Mexico
Visualize Optometry has been providing exceptional eye care to New Mexicans for over 15 years. Our team of experienced doctors and dedicated staff are passionate about helping you achieve and maintain optimal vision.
Expert Eye Exams for Every Need
At Visualize Optometry, we offer comprehensive eye exams for adults and children. Our thorough assessments include:
- Comprehensive eye health evaluation to detect any underlying medical conditions.
- Prescription for eyeglasses to correct vision issues.
- Contact lens exam to determine eligibility and find the perfect fit.
- Optomap exam to assess retinal health and detect potential problems.
Leaders in Contact Lens Fitting
We are proud to be at the forefront of contact lens technology. Our doctors are skilled in fitting all types of contact lenses, including:
- Daily disposable lenses for comfortable, convenient vision correction.
- Monthly disposable lenses for extended wear convenience.
- Gas permeable lenses for maximum oxygen clarity.
- Topological lenses for correcting astigmatism.
- Multifocal lenses for correcting both distance and near vision.
- Monovision lenses for correcting presbyopia.
Personalized Attention and Care
We understand that every patient is unique. Our compassionate and experienced staff will take the time to:
- Answer your questions and address your concerns.
- Find the best vision solutions for your individual needs.
- Provide personalized instructions for wearing and caring for your contact lenses.
- Assist you with online ordering and prescription management.
Quality Vision Care, Affordable Prices
Visualize Optometry believes everyone deserves access to quality vision care. We are proud to offer competitive rates and accept most major insurance plans.
Schedule Your Appointment Today!
Don't hesitate to schedule your comprehensive eye exam at Visualize Optometry and experience the difference in personalized vision care.
Lack of Professionalism and Poor Customer Service
Several reviewers have expressed disappointment with the unprofessional behavior of staff members at Visualize Optometry. Yazmin Ramirez and Jacqueline Navarro both gave the clinic 1-star reviews, citing unfriendly and unhelpful receptionists, as well as a supervisor who was uncooperative and unprofessional. Jacqueline was even charged a $35 fee for missing her appointment due to a medical emergency, which she felt was unfair.
Inconsistent Customer Service
Trish Rieger and Rose Jones both gave the clinic 2-star reviews, citing poor customer service and unresponsiveness from the front desk and management. Trish had issues with her insurance being mismanaged, and Rose's elderly father was kept waiting for 45 minutes without an apology or explanation from the receptionist.
Good Eye Exams, but Issues with Insurance and Customer Service
Abdiel Nieto and P. Billy both gave 5-star reviews, praising the professionalism and quality of care provided by the optometrists. However, Abdiel had issues with his insurance not covering a check-up, and P. Billy had to pay out-of-pocket for his exam but received a discount.
Long Wait Times and Miscommunication
Cathie Coulson gave the clinic a 1-star review, citing long wait times and miscommunication about the length of her appointment. Laurie Martinez and Joey Lone both gave 5-star reviews, but Laurie's experience was entirely positive, while Joey's was spoiled by wait times and miscommunication about his insurance coverage.
