Dedicated to Empowering Independence and Quality Care at Home
Self-Direct is a licensed home care agency proudly serving Central New York since 2003. We strongly believe in empowering individuals to maintain their independence and live fulfilling lives in the comfort of their own homes. We understand the importance of personalized, compassionate care, and we are committed to working collaboratively with our clients and their families to create a customized plan that meets their unique needs.
What Sets Us Apart?
Our services include:
- Consumer Directed Personal Assistance (CDPAP): Gain complete control over your home health care by choosing and managing your caregivers.
- Home Care Programs: Comprehensive care from experienced certified personal care aides.
- Social Adult Day Program: Enjoy social interaction, stimulating activities, and medical support.
- Medical Alert Systems: Stay safe with our advanced systems featuring fall detection and GPS capabilities.
- Certified Personal Care Aide Training: Access a state-approved program to become certified and start your career in home care.
Our Client-Centered Approach
- We prioritize open communication and care coordination across all healthcare providers.
- We focus on preventive care and early intervention to prevent unnecessary hospital admissions.
- We personalize our plans of care to ensure each client's preferences, goals, and rights are respected.
- We partner with various funding programs and insurance companies to maximize accessibility.
Our Team of Experienced Professionals
Our compassionate and highly skilled team consists of seasoned professionals with extensive experience in home care, healthcare, and administration. We are dedicated to providing exceptional care, building strong client relationships, and fostering a positive work environment.
Empowering Independence and Quality of Life
Self-Direct believes in more than just delivering healthcare services. We aim to enhance the quality of life of our clients and empower them to live fulfilling lives with independence and dignity. We are committed to continuous improvement, innovation, and exceeding expectations.
Contact us today and discover the personalized care you deserve!
Overall Experience
The reviews are mixed, with some reviewers having a positive experience and others having a negative one.
Positive Experiences
Some reviewers praised the company's staff, management, and services. They mentioned that the office staff is kind, supportive, and team-oriented, and that management is involved in ensuring the success of the company and its employees. One reviewer mentioned that the company's aides became like family to their mother, and that the nursing staff was very responsive and attentive.
Negative Experiences
On the other hand, many reviewers had negative experiences with the company. They mentioned that the company does not care about its clients or employees, and that it is only interested in making money. Some reviewers mentioned that the company leaves clients unsupervised for hours, and that it does not provide adequate support or resources to its employees. Others mentioned that the company is unorganized, unprofessional, and has a toxic workplace culture.
Common Complaints
Some common complaints among the negative reviews include:
- Lack of care for clients and employees: Many reviewers felt that the company does not care about its clients or employees, and that it is only interested in making money.
- Unprofessional and unorganized: Several reviewers mentioned that the company is unprofessional and unorganized, with poor communication and lack of support.
- Toxic workplace culture: A few reviewers mentioned that the company has a toxic workplace culture, with gaslighting, retaliation, and bullying.
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