Transform your look, transform your life
Who We Are
At Brian Charles, we are dedicated to providing high-quality, full-service hair care in a serene and contemporary environment. Our mission is to provide exceptional service and personalized styling for each of our guests. Our highly skilled and experienced team is committed to staying up-to-date with the latest trends and techniques, ensuring that our guests receive the best possible experience.
What We Offer
Our team of expert colorists and designers work together to provide a wide range of services, including cuts, color, and a variety of conditioning and chemical treatments. From classic cuts to specialty designs, we cater to a wide range of styles and preferences. Our services include:
- Classic cuts: A timeless cut that suits any occasion
- Specialty designs: From updos to color-enhancing treatments, we cater to your unique needs
- Conditioning and chemical treatments: To keep your hair healthy, shiny, and manageable
Our Products
We offer a wide range of products from renowned brands, including Kerastase, Shu Uemura, and Kevin Murphy. These products are carefully selected to meet the diverse needs of our guests. From styling products to color-enhancing treatments, we have everything you need to keep your hair looking its best.
How We Approach Hair Care
At Brian Charles, we believe in building long-lasting relationships with our guests. Our approach is centered around four key pillars:
- Consistent customer service: We strive to provide exceptional service with a personal touch
- Impeccable work: We take pride in our work and ensure that every guest leaves feeling satisfied
- Professional approach and atmosphere: Our serene and contemporary environment ensures a relaxing experience
- Commitment to educating both stylists and clients: We believe in ongoing education and training to stay ahead of the latest trends and techniques
Exceptional Experience and Professionalism
The majority of the reviews are extremely positive, with two reviewers giving 5-star ratings. Trixie Peyer and Christine Monaco both rave about their experiences, praising the friendly and helpful staff, particularly the front desk. They highlight the exceptional talent of certain stylists, such as Lily and Nayeli, who provide outstanding service and deliver excellent results.
Issues with Communication and Customer Service
However, there are two reviewers who had a very different experience. Sheila Farahani and Carmen both express disappointment and frustration with the lack of communication and poor customer service. Sheila's review details how she was left waiting for over 10 minutes without being acknowledged or informed about the wait. Her stylist, Tan, arrived late, disheveled, and seemed unprofessional, making excuses instead of offering solutions. Carmen's review focuses on the poor communication and lack of professionalism she experienced in booking an appointment, including a sudden price increase and a lack of respect for her time.
Technical Issues and Mismanagement
Some reviewers also mention technical issues and mismanagement that added to their negative experiences. Tan's explanation for being late was unclear and seemed to be an attempt to shift the blame. Carmen's review suggests that the salon prioritizes new clients over existing ones, which may have contributed to her poor experience.
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