Protecting Your Tomorrow, Today!
At Rocky Robinson State Farm Insurance, our mission is to provide exceptional insurance services to our clients in Akron, OH, and surrounding areas. With over 40 years of experience, our team is dedicated to helping individuals, families, and businesses find the right insurance coverage that suits their unique needs.
Our Story
Our office, located in the Portage Lakes area, is committed to providing personalized attention to each client. As a State Farm agent since 1980, Rocky Robinson has built a reputation for excellence, earning numerous awards and recognition, including the Golden Triangle Qualifier, Ambassador for Life Qualifier, National Muti-line Award, and National Quality Award.
Our Services
We offer a wide range of insurance products, including:
- Auto Insurance
- Homeowners Insurance
- Condo Insurance
- Renters Insurance
- Personal Articles Insurance
- Business Insurance
- Life Insurance
- Health Insurance
- Pet Insurance
In addition to insurance products, we also offer banking and annuity services.
Our Team
Our team is comprised of experienced professionals, including Rocky Robinson, Ohio University-BBA, Economics, and licensed insurance representatives. We are passionate about providing exceptional customer service and building long-term relationships with our clients.
Our Commitment
At Rocky Robinson State Farm Insurance, we are committed to providing personalized insurance solutions that meet the unique needs of our clients. We strive to be the trusted insurance advisor for our clients, helping them navigate the complex world of insurance and ensuring they have the right coverage to protect their assets and loved ones.
Our Community Involvement
We are proud to be an active member of the Portage Lakes community, supporting local organizations and events. Our team is dedicated to giving back to the community, and we are committed to making a positive impact on the lives of those around us.
Office Staff and Customer Service
The staff of this office have been described as unhelpful, rude, and unprofessional. Multiple reviewers have reported negative experiences with the staff, including yelling, hanging up on customers, and providing false information.
Lack of Support and Follow-Through
The office has been criticized for not following up with clients after accidents, leaving them to gather information and handle the claims process on their own. This lack of support has led to frustration and disappointment among clients.
Unresponsiveness and Unavailability
Reviewers have reported difficulties in contacting the office, particularly during business hours. Some have been unable to reach the office or get a response to their queries.
Pricing and Fees
At least one reviewer has reported being charged an additional $100 due to a minor change in address, leading to feelings of frustration and dissatisfaction.
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