Experience the warmth and charm of Downtown Monterey

Our agency was founded in 2005 with a simple yet ambitious goal: to provide unparalleled insurance solutions and exceptional customer service to individuals and businesses in the Atlanta area. Over the years, we have grown into a trusted partner for thousands of clients, offering a comprehensive array of insurance products and services tailored to their unique needs.

Quality Coverage. Personalized Service.

At Five Star Insurance Agency, we understand that every client is unique. Our dedicated team takes the time to understand your individual needs and concerns in order to tailor a customized insurance plan that offers the right coverage at competitive rates. We also prioritize excellent customer service, ensuring a seamless and personalized experience throughout the process.

Expertise Across Diverse Needs

Our experienced professionals have over 35 years of combined experience in the insurance industry. This wealth of knowledge allows us to provide expert guidance on various insurance solutions across diverse areas:

Auto Insurance: Comprehensive auto insurance plans to protect you against unexpected events like accidents, mechanical failures, or theft.
Home Insurance: Tailor-made home insurance coverage to safeguard your property against diverse risks like fires, floods, or burglary.
Commercial Insurance: Business insurance solutions designed to protect your commercial property, operations, and financial stability.
Life Insurance: Individual life insurance plans and group coverage options to provide financial security for your loved ones.

Building Strong Relationships

We pride ourselves on building strong relationships with our clients, insurance companies, and the community. We actively engage with our customers, offering personalized guidance and prompt assistance when needed. We also maintain close relationships with leading insurance carriers, ensuring access to the most competitive coverage and pricing.

A Commitment to Excellence

Our unwavering commitment to excellence is reflected in our Five Star Service philosophy. We are dedicated to providing a seamless and stress-free insurance experience, simplifying the process of obtaining and managing your coverage. Our team is available to answer your questions, address your concerns, and provide personalized solutions every step of the way.

Update Share

Positive: The majority of customers praised the agency's friendly, knowledgeable, and professional staff, competitive rates, and wide range of insurance products.

Negative: However, some customers reported inconsistent service, lack of transparency, and unreasonable expectations. One customer was accused of attempting to forge insurance papers and had difficulties getting a refund.

Inconsistencies in Service

Some customers have reported inconsistent experiences with Five Star Insurance. Melvin Robinson had to drive to an office on Highway 78 only to find that they didn't require the documents he was told to bring, which wasted his time and gas. On the other hand, many customers have praised the agency's friendly and knowledgeable staff.

Lack of Transparency and Unreasonable Expectations

Chuck Teaz reported being charged six months' insurance premium after leaving the company, which he found unreasonable. This highlights a lack of transparency in the company's policies and expectations.

Exceptional Service and Competitive Rates

Most customers, on the other hand, have had positive experiences with Five Star Insurance. They have commended the agency for their excellent customer service, competitive rates, and wide range of insurance products.

Be the first to review Five Star Insurance & Business Service.

Write a Review