Let us Help you Become the Best You!
At Harro East Athletic Club, our mission is to provide a state-of-the-art fitness facility that caters to the diverse needs of our members. Our commitment to excellence is evident in our modern equipment, clean facilities, and exceptional customer service.
Our Facilities and Services
Our 400 Andrews Street location in downtown Rochester offers a 24/7 accessible fitness center that is fully equipped with a wide range of cardio equipment, free weights, and strength training machines. Our group fitness classes cater to all levels, from yoga to boot camp, and our personal training services are designed to help you reach your fitness goals. Members also have access to our indoor track, field house, squash and racquetball courts, steam sauna, and locker rooms with lounge areas. We also offer field house rental, pickleball leagues, and lessons.
Our History and Mission
Established in 1998, Harro East Athletic Club is a boutique fitness center located in one of downtown Rochester's most historic buildings. Our mission is to provide a welcoming environment where our members can achieve their fitness goals, relieve stress, and improve their overall well-being. With affordable memberships and flexible payment plans, we strive to make fitness accessible to everyone.
Our Values
At Harro East Athletic Club, we value our members and strive to create a comfortable, clean, and safe environment where they can focus on their fitness journey. We believe in providing exceptional customer service, investing in our staff's continuous education, and supporting local charitable initiatives. Our goal is to help our members become the best version of themselves.
Deceptive and Unethical Business Practices
The majority of reviews for Harro East Athletic Club have been overwhelmingly negative, with multiple reviewers expressing frustration and anger at the club's deceptive and unethical business practices. One reviewer, Andrew Liu, gave the club a 1-star rating and warned others to "AVOID AT ALL COSTS" after experiencing difficulty canceling his membership and being charged for a balance that had already been paid off.
Other reviewers have had similar issues with the club's cancellation policies and staff behavior. Brandon Wright gave the club a 2-star rating, citing a 30-day notice period for cancellations as "horrible" and stating that the club will charge customers for a month after they try to cancel. Joseph Blackburn, in a scathing review, described the club's pool as "a potential hazard to your health" after discovering that it had been filled with concrete and that the manager, Gabby, had refused to acknowledge the issue.
Quality and Maintenance
Another review, written by Pat Suter, gave the club a 5-star rating, describing it as "one of the best gyms in Rochester" and praising the staff, particularly the manager, Dan. Suter noted that the facilities are a bit outdated, but stated that they have everything one needs from a health club. Travis Kolstad also gave the club a 5-star rating, with no specific criticisms.
Poor Customer Service
Finally, David Dais gave the club a 1-star rating after experiencing poor customer service at the front desk. He had gone to play basketball at the club's gym, which had previously been $5 per hour, but was told that the gym wasn't available and was treated poorly by the staff.
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