Removing the headaches from your parts and glass needs
At Alpha Auto Body Parts & Glass, our mission is to provide the utmost service and parts in the aftermarket parts industry. We have been in business for over two decades, since 1998, with a vision to be the first in parts and first in service. Our goal is to remove the parts and glass 'headache' from the customer. We believe in providing the highest level of customer service, with a commitment to being reliable, trustworthy, and professional in all our interactions.
Our Services
At Alpha Auto Body Parts & Glass, we offer a wide range of services to meet the auto parts and glass needs of our customers. Our services include:
- Auto Glass Replacement: We specialize in the replacement of windshields, rear windshields, and side windows. We use only the finest materials to ensure a sturdy and reliable installation.
- Auto Chip Glass Repair: We can repair small cracks and chips in windshields, leaving your windshield looking like new.
- Radioators: We offer the best prices on radiators, with a wide selection to choose from.
Why Choose Us
At Alpha Auto Body Parts & Glass, we pride ourselves on our quick and reliable service. Our technicians are courteous, professional, and prompt, making us the perfect choice for customers in the Tri-County area. We believe in providing a hassle-free experience for our customers, and we strive to exceed their expectations every time.
Community Involvement
At Alpha Auto Body Parts & Glass, we believe in giving back to our community. We participate in local events and sponsor various charitable organizations to show our commitment to our community.
About Our Location
We are located at 640 Abbott St., Salinas, CA 93901. Our convenient location makes it easy for customers to visit us or schedule on-site service.
Employee Performance
Tony, a professional and courteous employee, received high praise from one customer, who highly recommended him and would request him again.
Lengthy Wait Times
Several customers experienced long wait times, with some waiting for hours for their repairs to be completed. One customer waited over three hours for a windshield replacement, while another waited for over two hours for a door window replacement.
Poor Customer Service
Many customers reported poor customer service, including rude and unprofessional behavior from employees and management. Some customers felt disrespected, and one customer was even yelled at by an employee.
Issues with Management
Multiple customers expressed frustration with management, citing issues with hiding fees, refusal to fix mistakes, and lack of concern for customer needs. One customer claimed that management was uneducated and poorly trained.
Overcharging
Some customers felt they were overcharged for services, with one customer reporting being asked to pay an additional $400 to fix a mistake made by the shop.
Positive Experiences
A few customers reported positive experiences, including quick and efficient service, friendly employees, and reasonable prices.
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