At Luna Insurance Agency, we are proud to be a part of the San Antonio community, serving the Bexar County, Atascosa, Elmendorf, Von Ormy, and Somerset communities. As a State Farm insurance agent, I, Jaime Luna, have been serving the region for over 12 years. With extensive experience in Auto and Classic Car Insurance, Life Insurance, Home Insurance, Renter's Insurance, and Financial Services, I am committed to providing exceptional service to my clients.
Our Mission
Our mission is to provide unparalleled service to our clients, ensuring they have the right insurance coverage to protect their family, home, and business. We strive to build long-lasting relationships with our clients, understanding their unique needs, and providing personalized solutions. Whether you're looking for auto insurance, home insurance, business insurance, or life insurance, we've got you covered.
Our Services
At Luna Insurance Agency, we offer a wide range of insurance services, including:
- Auto Insurance: Protect your vehicle and family with our comprehensive auto insurance coverage.
- Homeowners Insurance: Ensure your home and belongings are protected with our homeowners insurance coverage.
- Condo Insurance: Secure your condominium with our condo insurance coverage.
- Renters Insurance: Protect your personal belongings with our renters insurance coverage.
- Business Insurance: Grow your business with confidence, knowing your assets are protected with our business insurance coverage.
- Life Insurance: Plan for the future and ensure your loved ones are protected with our life insurance coverage.
- Pet Insurance: Protect your furry friends with our pet insurance coverage.
- Rec Vehicles Insurance: Protect your recreational vehicles with our insurance coverage.
- Boat Insurance: Secure your boat with our boat insurance coverage.
At Luna Insurance Agency, we understand the importance of having the right insurance coverage. Our experienced agents will work with you to tailor an insurance plan that meets your unique needs and budget. With our expertise and commitment to exceptional service, you can feel confident in your insurance choices.
Our Commitment
As a proud member of the San Antonio community, we are committed to serving our clients with the highest level of integrity, honesty, and professionalism. We believe in building long-term relationships with our clients, understanding their unique needs, and providing personalized solutions. Our goal is to ensure that our clients feel confident in their insurance choices, knowing they are protected and secure.
Exceptional Service and Knowledgeable Staff
The reviews for Jaime Luna's State Farm office are overwhelmingly positive, with several customers praising the exceptional service and knowledge of the staff. Mari, Jose, and Rossie are highlighted for their professionalism, courtesy, and ability to tailor insurance plans to meet customers' needs. The office is commended for its efficiency, with customers appreciative of the quick turnaround time for quotes and policy processing.
Personalized Service and Friendly Staff
Several reviewers mention the friendly and personalized service they received from the staff, with Lilia and Glenn being specific examples. Customers appreciate the office's attentiveness to their concerns and willingness to go above and beyond to help. The staff is described as knowledgeable and courteous, with some reviewers highlighting their ability to explain complex insurance concepts in a clear and concise manner.
Customer Loyalty and Satisfaction
The reviews also highlight the office's commitment to customer satisfaction and loyalty. Several customers have been with the office for many years and have only positive things to say about their experience. They appreciate the office's ability to meet their changing insurance needs and provide personalized service.
Negative Experiences
Despite the overwhelmingly positive reviews, one reviewer had a negative experience with the office. A. Garcia complains that the office does not return phone calls and that her request for assistance was not taken care of in a timely manner. Cesilia Lopez also had a negative experience, complaining about two mishaps with her insurance policies, including the cancellation of her life insurance policy without her knowledge.
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