At Urbandale Health Care Center, we pride ourselves on providing a safe, nurturing, and comfortable environment for our rehabilitation and long-term care residents. We understand that choosing the right healthcare option can be a daunting task, which is why we are committed to providing exceptional care and customer service to each and every one of our residents.
Our Philosophy
At Urbandale Health Care Center, our philosophy is centered around "It's All About U!" - a holistic approach to care that meets the physical, mental, and social needs of our residents. This philosophy guides everything we do, from caring for our residents to conducting the business and operations of our company. We believe in treating our residents with respect, dignity, and compassion, and we strive to provide a warm and welcoming environment that makes each resident feel at home.
Long-Term Care
Our long-term care program is designed to provide 24-hour medical care and support services to our residents. Our dedicated medical team provides a full spectrum of nursing and specialty services 24 hours a day, ensuring that each resident receives the personalized care they need to thrive.
Rehabilitation Services
At Urbandale Health Care Center, we offer a comprehensive rehabilitation program designed to help our residents regain their strength, mobility, and independence. Our Powerback Rehabilitation therapy program offers unique rehabilitation services, including physical, occupational, and speech therapies, all provided by our own full-time staff.
Specialized Services
In addition to our short-term and long-term care services, we also offer specialized services, including respite care and hospice care. Our respite care program provides temporary relief for caregivers who need a break, while our hospice care program offers compassionate and skilled care to those nearing the end of life.
Success Stories
At Urbandale Health Care Center, we take pride in the successes of our residents. Whether it's regaining strength and independence through our rehabilitation program or finding a sense of community and belonging among our staff and residents, we've seen firsthand the positive impact we can have on people's lives.
Our Goal
Our goal is to make sure that all of your questions about Urbandale Health Care Center are answered. We invite you to learn more about our community, our services, and our philosophy. Whether you're a senior looking for a new home or a caregiver seeking respite and support, we're here to help.
Unsatisfactory Experiences
The majority of reviewers share negative experiences with the facility, citing issues with staffing, care, and treatment of residents. Several reviews highlight the lack of friendly and caring staff, with some even noting instances of elder abuse, intimidation, and neglect. One reviewer shares a particularly disturbing experience, stating that their father would have "perished" if they had not taken him home.
Positive Comments
Despite the predominantly negative tone, a few reviewers share positive experiences. They praise the staff, stating that they are "wonderful", "kind", and "caring". One reviewer specifically mentions that the staff are "amazing" and that they "give of themselves freely, with love, and kindness".
Poor Conditions and Care
Several reviewers describe poor conditions and care at the facility. Some mention that the staff is lazy, rude, and mean to residents, while others describe neglect, including patients being left on the toilet for hours, soiled bedding, and stolen personal belongings. One reviewer shares a specific experience of their mother falling during the night and not receiving timely assistance.
Variability in Care
A few reviewers comment on the variability in care depending on the time of day or shift. One reviewer mentions that the care is excellent when the management is present, but poor when they are not. Another reviewer notes that the weekend staff is less caring than the weekday staff.
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