Give us a call, and let us get you back on the road!
At Mark's Auto Repair, we take pride in being a family-owned and operated business that has been serving the Rapid City community for over 23 years. Our owner and head mechanic, Mark Wiswell, has over 30 years of experience as an ASE Certified Technician. With a commitment to exceptional customer service and quality workmanship, we strive to provide our customers with the best possible experience.
Our Story
Mark Wiswell, the owner and head mechanic of Mark's Auto Repair, has over 30 years of experience as an ASE Certified Technician. With a passion for keeping vehicles running efficiently and safely, Mark decided to open his own shop in 2007. With his extensive experience and expertise, Mark's Auto Repair has become the go-to destination for car owners in Rapid City.
Our Services
At Mark's Auto Repair, we offer a wide range of services to cater to your vehicle's needs. From routine maintenance to major overhauls, our ASE Certified Mechanics are equipped to handle any job. Our services include:
- Complete Auto Repair
- Brake & Suspension Work
- Domestic & Asian Import Car Repair
- Oil Change
- Transmission Service
- Coolant Flush
- Power Steering Flush
- A/C Service/Charging
- Rotate Tires
- Intake Cleaning
- Transfer Case Service
- Differential Service
- Lube Service
- Tune Up
The Confidence Plus North American Warranty
As an Auto Value Certified Service Center, Mark's Auto Repair is proud to offer the Confidence Plus North American Warranty. This warranty provides our customers with peace of mind, knowing that most of the service work performed on their vehicle will be covered with a limited parts & labor warranty.
Our Team
At Mark's Auto Repair, we have a dedicated team of professionals who are committed to providing exceptional customer service and expertise. Our team includes:
- Mark Wiswell, Owner and Head Mechanic
- Sharon Luedtke, Bookkeeper & 'Behind the Scenes' Specialist
Contact Us
If you have any questions or would like to schedule an appointment, please do not hesitate to contact us at (605) 721-1005. We are open Monday through Friday from 7:30 a.m. to 5:00 p.m.
Overall Experience
The majority of customers have had an excellent experience at Mark's Auto Repair, with many praising the shop's honesty, quality of work, and customer service.
Positive Aspects
- Honest and Trustworthy: Many customers have appreciated the shop's honesty and transparency, feeling that they can trust Mark and his team to do the right thing.
- Quality Repairs: The quality of the repairs has been consistently praised, with many customers reporting that their vehicles have been fixed correctly and efficiently.
- Good Customer Service: The customer service has been highlighted as a strong point, with customers feeling that they have been treated fairly and with respect.
- Convenience: Several customers have appreciated the shop's flexibility and ability to accommodate them at short notice, even when they are busy.
Negative Aspects
- Poor Customer Service: A few customers have reported poor customer service, including rudeness and a lack of empathy from the staff.
- Unreliable Repairs: Two customers have reported issues with the repairs, including one who was left with a non-working vehicle after paying $4800.
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