Exceeding expectations, one cleaning at a time.
Welcome to Herb's Automotive Inc., an independent, family-owned auto repair shop serving East Hartford, CT, Hartford, CT, Manchester, CT, and surrounding areas. We're proud to be a NAPA AutoCare Center with ASE-certified technicians on staff who undergo continuous training to stay up-to-date on the best repair practices for your vehicle.
Our Services
At Herb's Automotive Inc., we offer a wide range of services to cater to all your automotive needs. From routine maintenance to extensive repairs, our team of expert technicians is dedicated to providing you with exceptional service. Our services include:
- Oil Changes: We use only the highest-quality oil to keep your engine running smoothly.
- Brake Repair: Our technicians are trained to diagnose and repair brake issues quickly and efficiently.
- Suspension Repair: We'll get you back on the road with our expertise in suspension repair.
- Transmission Repair: Our team is experienced in transmission repair and replacement.
- Emissions Testing and Repair: We're a certified emissions inspection and exhaust repair facility, offering emissions testing, repairs, and maintenance.
Emissions and Repairs
As a certified emissions inspection and exhaust repair facility, we invite all customers to come to our shop to ensure their vehicle is meeting all Connecticut health requirements. Our emissions testing center offers:
- Test for vehicles made in 1995 or earlier
- On-Board Diagnostic (OBD) testing for vehicles from 1996 and later
- Emissions testing for diesel engine vehicles
Why Emissions Testing is Important
Emissions testing is mandatory for most vehicles registered in our state due to the Clean Air Act of 1963, a federal law targeting air pollution nationwide. Connecticut's air exceeds federal health standards for ozone, making biannual emissions testing a necessity to make our state's environment healthier.
Join Us Today!
At Herb's Automotive Inc., we're committed to providing you with quality care at a quality shop. Our team is excited to help you and ensures that your vehicle receives the best care possible. Contact us today for any of your automotive needs, including emissions testing and repairs.
Quality of Service
Herb's Auto has received mixed reviews for their quality of service. Some customers have praised the shop for their professional and friendly techs, with one reviewer stating that they are "super knowledgeable, friendly, and have always done my repairs for reasonable prices." Another reviewer noted that the services were "personal and informative, " and that the technicians were willing to answer any questions.
Pricing
However, some customers have criticized the shop for their pricing, with one reviewer stating that they were charged $80 for an oil change, which they considered to be overpriced. Another reviewer felt that they were overcharged for a series of repairs, with the shop replacing a serpentine belt without consulting them first.
Customer Service
The customer service at Herb's Auto has also received mixed reviews. Some reviewers have praised the owners, Joe and Maria, for making them feel like family. However, others have reported negative interactions with employees, including rudeness and an unwillingness to listen to their concerns.
Emissions Testing
The shop has also received praise for their emissions testing services, with one reviewer stating that the technician was "very professional and kind" and that they would continue to use the shop for all of their emissions testing needs.
Miscellaneous Issues
One reviewer reported that the shop failed to complete a requested tire rotation, and another reviewer reported that the shop replaced a wheel bearing that was not the source of the problem. Additionally, one reviewer reported that the shop was unable to complete a requested repair due to a misunderstanding about the location of the shop.
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