At Heritage Auto Body, we take pride in being a family-owned and operated business that has been serving the Glastonbury and surrounding central Connecticut areas for over 55 years. With a legacy of providing exceptional auto body and collision repair services, we have built a reputation for delivering top-notch workmanship, unparalleled customer service, and a commitment to upholding the highest standards of quality.
Our Services
At Heritage Auto Body, we specialize in a wide range of services designed to cater to the diverse needs of our customers. Our team of highly skilled, ASE and I-CAR-certified technicians are dedicated to delivering quality repairs, ensuring that your vehicle is restored to its pre-accident condition. Our services include:
- Collision repair: From minor dents to major collision damage, we have the expertise to handle it all.
- Automotive painting: Our skilled technicians use state-of-the-art equipment and techniques to ensure a flawless finish.
- Insurance and payments: We work closely with all major insurance companies, accepting insurance checks, bank checks, personal checks, and cash for your convenience.
- Storage units: We offer secure storage units for your vehicle, ensuring its safety and protection while being repaired.
- Coordinating with insurance companies: Our experienced team will work with your insurance provider to ensure that your vehicle is properly repaired and that you receive the coverage you deserve.
Why Choose Us
At Heritage Auto Body, we understand the frustration and inconvenience that comes with vehicle accidents and collisions. That's why we're committed to providing a hassle-free experience, working closely with you to ensure that your vehicle is repaired to your satisfaction. Our dedication to excellence is reflected in our:
- Expertise: We have over five decades of experience, providing us with the knowledge and skills necessary to handle even the most complex repairs.
- State-of-the-art equipment: Our technicians use the latest technology and equipment to ensure that your vehicle is repaired efficiently and effectively.
- Commitment to quality: We pride ourselves on delivering top-notch workmanship, paying attention to every detail to ensure that your vehicle is restored to its original condition.
What Our Customers Say
Don't just take our word for it - our satisfied customers rave about their experience at Heritage Auto Body. Here's what some of them have to say:
- "I brought my vehicle to Heritage after it was hit in a rear-end accident and needed a new bumper. Heritage took care of everything with the insurance company and set up a rental car for me. I didn't have to do a single thing. They did great work in a very timely manner and the results were excellent. Impeccable service and very friendly people. In the future, I won't be bringing my car anywhere else. This is a great body shop." - Jeff D.
- "After a recent fender-bender, I brought my SUV to Heritage for repairs. They provided honest pricing, impeccable repairs, and fast turn-around times. My family and I have been coming here for years - wouldn't think of bringing our vehicles elsewhere. Thanks for all you do!" - Renee D.
Protect Your Rights
As a consumer, it's essential to know your rights when it comes to collision repairs. Here are some important alerts:
- You have the right to choose the licensed repair shop where the damage to your motor vehicle will be repaired.
- Beware of any insurance company employees who require or influence you to bring your damaged vehicle to a specific repair shop for appraisal. This is a direct violation of Connecticut's Anti-Steering Law that protects you, the consumer.
- Connecticut Law 38A-354 grants you the legal right to request your vehicle be inspected in person by a Connecticut-licensed appraiser wherever you would like. Any interference or refusal by an insurance company is a direct violation of your legal rights as the vehicle owner and would warrant filing a complaint with the Connecticut Department of Insurance.
Contact Us
At Heritage Auto Body, we're committed to providing you with exceptional service and ensuring that your vehicle is repaired to the highest standards. If you have any questions or would like to schedule an appointment, please don't hesitate to contact us.
Summary of Reviews
Honesty and Professionalism
The reviews highlight the honesty and professionalism of the team at Heritage, particularly Ed Jr., who is praised for his helpfulness and willingness to assist customers without charging them exorbitant fees.
Quality of Work
Multiple reviewers rave about the excellent quality of work done at Heritage, with many mentioning that the repairs were done in a timely manner and exceeded their expectations.
Customer Service
The reviews also praise the exceptional customer service provided by the team, including keeping customers informed throughout the repair process, handling insurance claims, and even providing rental cars.
Positive Experiences
Many reviewers have had positive experiences at Heritage, with some mentioning that they have been bringing their vehicles to the shop for years and would not go anywhere else.
Negatives
On the other hand, one reviewer had a negative experience with the front desk staff, who came across as condescending and unhelpful.
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