Trustworthy Auto Repair Experts Since 1988
At Accurate Auto Repair, we are dedicated to providing professional customer service and automotive repair in New Haven, CT. Our goal is to provide our customers with great auto repair service and honest, quality service in a timely manner. We believe our customers' needs and satisfaction come first. A strong and genuine belief in the "customer for life" principal of doing business is what fuels our company. We are committed to maintaining a highly ethical and sound business practice to meet and exceed our customers' automotive needs. We are a family-owned and operated auto repair company in New Haven, CT, and we have been in business since 1988. We are ASE Certified technicians.
Our Services
We offer a wide range of services to keep your vehicle running smoothly. Our technicians are trained to diagnose and repair a variety of issues, from routine maintenance to complex repairs. We use the most up-to-date diagnostic platforms and methods to ensure accurate diagnoses and efficient repairs. Our services include thorough explanations and clear estimates, so you always know what to expect. We also offer custom exhausts and Ford Diesel Services.
Our Mission
Our mission is to provide our customers with the best possible service experience. We strive to be the trusted source for all your automotive needs. We believe that by building long-term relationships with our customers, we can provide the best possible service and ensure that our customers are completely satisfied with the work we do.
Our Guarantee
We stand firmly behind the work that we do-our reputation depends on it. For drivers who value their vehicles, we are the repair and maintenance shop that provides complete, thorough, and transparent service, because you want a vehicle service shop as invested in your vehicle as you are.
Excellent Customer Service and Professionalism
The majority of customers have praised Accurate Auto Repair for their excellent customer service and professionalism. Many have mentioned that the service is fast, reliable, and affordable, with some even comparing it favorably to dealer prices. The owner, Bill, is often singled out for his honesty, trustworthiness, and expertise.
Positive Reviews
Many customers have expressed their satisfaction with the service, mentioning that they would strongly recommend it to others. Some have even returned multiple times over the years, indicating a high level of trust and satisfaction.
Vehicle Repairs and Maintenance
The shop has been praised for its ability to diagnose and repair a wide range of vehicle issues, including brake services, exhaust, tires, and suspension. Customers have expressed gratitude for the shop's honesty and transparency in diagnosing problems and providing estimates.
Standout Reviews
Some standout reviews mention the shop's ability to go above and beyond, such as fixing a car on short notice to ensure a customer could make a job interview on time. Others have praised the shop's cleanliness and professionalism, saying it's the best they've ever experienced.
Negative Reviews
However, not all reviews have been positive. A few customers have expressed dissatisfaction with the service, citing issues with professionalism, punctuality, and quality of work. Some have mentioned that the shop did not follow their instructions or did not provide a clear diagnosis of the problem.
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