At Cool Masters Services, we are more than just a heating and cooling company; we are a team dedicated to providing Metro Atlanta with the best in HVAC services. As a family-owned and operated business, our core mission is to offer honest, dependable service while upholding the highest ethical standards. We are committed to serving our clients with integrity and professionalism, ensuring complete satisfaction with our services.
Our Story
Based in Lawrenceville, we are proud to extend our expertise throughout the entire Metro Atlanta area. We serve the following cities in Metro Atlanta, Georgia: Atlanta, Alpharetta, Auburn, Bethlehem, Braselton, Buford, Dacula, Decatur, Duluth, Dunwoody, Flowery Branch, Grayson, Hoschton, Lawrenceville, Lilburn, Loganville, Monroe, Norcross, Roswell, Snellville, Stone Mountain, Suwanee, and Tucker. Our ultimate goal is to enhance your quality of life by providing a comfortable and healthy living environment. By choosing us, you're not only ensuring immediate comfort but also investing in long-term savings.
Our Services
We are your full-service HVAC & plumbing professionals, offering a wide range of services to cater to your heating, ventilation, and air conditioning needs. Our services include:
- Heating & Air Repairs
- Heating & Cooling Maintenance Services
- HVAC Installations & Replacements
- Duct Repair & Replacement
- Plumbing Services
- Indoor Air Quality Services
- And more.
We take pride in our team of experts who are dedicated to providing high-quality repairs using top-notch parts and industry-standard practices. Our HVAC installation services are designed to provide seamless and efficient installations of heating, ventilation, and air conditioning systems. Regular HVAC maintenance is essential for keeping your heating, ventilation, and air conditioning system operating at its best, and we're here to help.
Our Partnership with Carrier
We are proud to be a Carrier Factory Authorized dealer, signifying a level of excellence and commitment to quality that sets us apart in the HVAC industry. As a Carrier Factory Authorized dealer, we have met rigorous standards in technical expertise, business practices, and customer satisfaction. This designation ensures that customers can trust us to deliver top-notch heating, ventilation, and air conditioning solutions.
Discounts & Specials
We offer a range of discounts and specials to help our customers save on our services. From Carrier Cool Cash Rebates to Military Discounts, we have something for everyone. Contact us today to learn more about our current promotions and offers.
Customer Reviews
Many customers have had positive experiences with Cool Masters Services, praising the professionalism, efficiency, and expertise of their technicians. Some technicians, such as Eric Medina, Eduardo, and Mark Smith, have received particularly high praise for their responsiveness, attentiveness, and thoroughness.
Service Quality and Technicians
Cool Masters Services has received numerous reports of technicians diagnosing and fixing issues efficiently, going above and beyond to ensure customer satisfaction. Some customers have mentioned that technicians have taken the time to explain complex issues and provide solutions, making them feel valued and informed. Additionally, several customers have praised specific technicians, such as Eric Medina, Eduardo, and Mark Smith, for their exceptional customer service and professionalism.
Unexpected Issues and Solutions
Some customers have experienced unexpected issues with their HVAC systems, but Cool Masters Services has been able to find creative solutions to resolve these problems. For example, one customer had a major clog in their kitchen pipes, and Eric Medina suggested trying a DIY solution before installing a more permanent fix, ultimately saving the customer hundreds of dollars.
Negative Feedback
Unfortunately, one customer had a negative experience with Cool Masters Services due to what they perceived as deceitful and predatory business practices. The customer reported that a technician misrepresented the warranty status of a part, resulting in the customer paying for an unnecessary repair.
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