At Walter J. Kent Funeral Home, we are proud to be a family-owned and operated funeral home serving the Elmira, NY community. Our story began in 2003, when our founder, Walter Kent, opened our doors to serve the families of our community. With over 22 years of service, we have built a reputation for providing professional, personalized care to those who have endured a loss, as well as those seeking to plan ahead for the future.
Our History
Our journey began in March 2003, when Walter Kent decided to strike out on his own to continue and build upon his 22 years of service to Elmira families. In doing so, he created a funeral home that was truly his own, built to serve the community he loved. Our modern facility was purposefully designed to provide a warm and welcoming environment for families to honor their loved ones.
Our Services
At Walter J. Kent Funeral Home, we offer a wide range of services to help families navigate the grieving process. From traditional funerals to memorial services, we are dedicated to providing professional, personalized care to each and every family we serve. Our services include:
- Funeral Planning: We help families plan a customized funeral service that honors the life of their loved one.
- Pre-Planning: We offer pre-planning services to help families plan ahead for their future, providing peace of mind and relief from the burden of making arrangements at a time of need.
- Cemetery Monuments: We provide information on ordering cemetery monuments and memorials to help families honor their loved ones.
- Veterans Services: We proudly serve veterans and their families, providing special discounts and honors to those who have served our country.
Our Facility
Our funeral home is conveniently located at 858 Lake Street at Washington Avenue in Elmira, NY. Our spacious facility is fully handicap accessible and features a comfortable viewing room for friends and family to gather. We also offer a beautiful outdoor space for gatherings and celebrations.
Our Staff
Our professional staff is dedicated to providing personal service to each and every family we serve. With years of experience and a deep understanding of the grieving process, we are committed to helping families through some of their most difficult times.
Overall Experience
The reviews highlight the mixed experiences of families who have used the services of Walter J. Kent Funeral Home.
Positive Experiences
Many reviewers praised the funeral home's staff, particularly John Knapp and Mr. Kent, for their exceptional care, professionalism, and compassion during a difficult time. They appreciated the attention to detail, clear explanations of the process, and flexibility in accommodating their needs.
Negative Experiences
On the other hand, some reviewers had negative experiences, citing unprofessional treatment, exclusion from funeral arrangements, and a lack of care for family members not directly involved in the funeral planning process.
Staff Performance
The staff's performance was a key factor in the reviewers' experiences. While some praised individual staff members for their kindness, respect, and knowledge, others felt that they were not treated with the same level of care and compassion.
Recommendations
Based on their experiences, some reviewers would highly recommend the funeral home, while others strongly advise against using their services.
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