Honoring Life with Dignity, Respect, and Compassion
Our Story
At Olthof Funeral Home, we understand that losing a loved one is never easy. That's why we're committed to providing compassionate and personalized funeral services to families in Elmira, NY, and surrounding areas. With years of experience caring for families from all walks of life, we've earned a reputation for excellence in service and integrity.
Our Mission
Our mission is to provide a supportive and caring environment where families can come together to celebrate the life of their loved one. We believe that every life is unique and deserves to be honored with dignity and respect. Our dedicated staff is here to guide you through the funeral planning process, offering a range of personalized services that cater to your needs and preferences.
Our Services
We offer a comprehensive range of funeral services, including traditional funerals, cremation services, and memorial ceremonies. Our experienced funeral directors will work with you to plan a service that is tailored to your loved one's unique life story. We also provide resources to help you plan ahead, including pre-arrangement options and grief support services.
Our History
Olthof Funeral Home was founded in 1946 by Robert L. and Louise Smith Olthof, with a vision to provide exceptional funeral services to the community. Over the years, our facility has grown and expanded to meet the needs of our families, with a focus on providing a warm and welcoming environment. Today, our funeral home is managed by Robert Lawrence Olthof, a third-generation funeral director, who continues the family tradition of excellence in service.
Our Commitment
At Olthof Funeral Home, we're committed to providing exceptional care and support to families during their time of need. We believe that every family deserves to be treated with dignity and respect, and we strive to exceed your expectations in every way. Whether you're planning a funeral, cremation, or memorial service, we're here to help you honor your loved one with compassion, kindness, and professionalism.
Disappointing Experience
Many reviewers have shared their disappointing experiences with Olthof Funeral Home, citing poor communication, mistakes, and lack of professionalism. One reviewer, Megan Davis, shared her story of dealing with incorrect paperwork, miscommunications, and rude staff while planning her grandfather's funeral. She also mentioned that the obituary was posted with incorrect Veteran information and that the staff was unprepared and untrained to handle different branches of Veterans.
On the other hand, a few reviewers have praised the funeral home for their professionalism and compassionate service. Chris Harvey, Rebecca DiBella, and Mark Mordue all gave 5-star reviews, commending the staff for being understanding, helpful, and efficient.
Problems and Suggestions
Some common issues mentioned by reviewers include:
- Incorrect information in obituaries and paperwork
- Poor communication and miscommunications
- Lack of professionalism and training among staff
- Inflexible and changing policies
- Unpreparedness for different branches of Veterans
Suggestions include:
- Developing procedures for POAs and protocols for different branches of Veterans
- Providing clear and concise information to families
- Offering text messaging opt-in/out choices to families
- Providing training to staff members
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