Empowering Runners to Heal, Recover, and Thrive
At Brentwood Animal Clinic, we are dedicated to providing high-quality veterinary care to companion animals in Jacksonville, Florida, and the surrounding areas. Our philosophy is to provide you with the most thorough, accurate, and successful treatment of your pet in a caring, loving environment. We care for the emotional needs of our clients and patients, as well as their physical issues. Our Doctors and staff offer treatment options and answer your questions so that we can all work together to help your pet.
Our Services
At Brentwood Animal Clinic, we offer a wide range of services to cater to the unique needs of your pet. Our services include Acupuncture Services, Herbal Remedies, Screenings, and Surgical procedures. We also provide Informational Pages, Pet Food Recalls, How-To Videos, and Poisonous Plants information to keep you informed about your pet's health. Our veterinary team, led by Dr. Philip C. Hightman, is committed to providing the highest level of care for your pet, using a combination of conventional and holistic approaches.
Our Philosophy
At Brentwood Animal Clinic, we believe that every pet deserves to live a long, happy, and healthy life. We strive to provide a caring, loving environment where your pet feels comfortable and relaxed. Our team of experienced veterinarians and support staff are dedicated to providing personalized care and attention to each pet, taking the time to understand their unique needs and providing tailored treatment plans. We believe in working closely with you, the pet owner, to ensure that your pet receives the best possible care.
Our Team
Meet our team of experienced veterinarians and support staff, led by Dr. Philip C. Hightman. Dr. Hightman is a licensed veterinary acupuncturist and certified Chinese herbalist, with a passion for holistic medicine. He is dedicated to providing both traditional and alternative medicine to his patients. Our team is committed to providing the highest level of care for your pet, using a combination of conventional and holistic approaches.
Overall Experience
The reviews are mixed, with some customers having a positive experience and others having a negative one. The positive reviews praise the clinic's staff, particularly Dr. H and Pam at the front desk, for their kindness, knowledge, and helpfulness. They also appreciate the clinic's willingness to work with them to find solutions for their pets' problems.
Negative Experiences
Some customers have had negative experiences, including misdiagnoses, rudeness from staff, and unexpected high bills. One customer's dog was misdiagnosed with gastritis when it actually had metastatic cancer, leading to the dog's death. Another customer was quoted a price for boarding their dog, but the final bill was much higher, and the staff was uncooperative when the customer tried to work out a payment plan.
Staff and Communication
Some customers have praised the clinic's staff, particularly Dr. H and Pam at the front desk, for their kindness, knowledge, and helpfulness. However, others have experienced rudeness from staff, particularly from Pam, who was described as having a "nonchalant attitude" and being "very rude" over the phone.
Billing and Payment
Some customers have experienced unexpected high bills, with one customer being quoted a price for boarding their dog, but the final bill being much higher. The clinic's billing and payment policies seem to be a source of frustration for some customers.
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