Preserve Your Memories. Impress Your Eye.
At Carrollton Complete Automotive, we are dedicated to providing top-notch auto repair and maintenance services to the people of Carrollton and surrounding areas. We believe in building long-term relationships with our customers based on a foundation of integrity, honesty, and trust. Our team of expert technicians and friendly staff are committed to providing you with an exceptional experience that will keep you coming back.
Our Services
We offer a wide range of services to cater to all your vehicle needs. From routine maintenance such as oil changes, brake services, and tire rotations to more complex repairs like engine and transmission replacement, we've got you covered. We also offer state inspections, and our facility is equipped to handle light and medium-duty truck repairs. We are your one-stop-shop for all your automotive needs.
Our Promise
At Carrollton Complete Automotive, we promise to provide you with the best possible automotive services available at a better-than-average price. We will use high-quality parts and give you options for a less expensive repair when available. We will only recommend services that are needed, and we will prioritize necessary repairs. We will provide you with a complete estimate and wait for your authorization before beginning any work. Our goal is 100% customer satisfaction, and we work hard to have your vehicle ready for you within the same day whenever possible.
Our Team
Our team is comprised of highly skilled and experienced professionals who are dedicated to providing you with exceptional service. Our service advisors, John, Eric, and Shon, have many years of experience in the automotive industry and are committed to providing you with clear and honest communication. Our General Manager, Shiloh, has over 20 years of experience in the industry and is dedicated to providing a friendly and quality experience. Our owner, Mike Davis, started the business in 2010 and has expanded it to what it is today, with a team of 18 highly committed individuals serving the community.
Overview of Carrolton Complete Automotive Reviews
Positive Experiences
The majority of customers have had positive experiences with Carrolton Complete Automotive, praising the staff for their professionalism, honesty, and fairness. Many customers have mentioned that the staff is knowledgeable, helpful, and courteous, and that they have been able to diagnose and fix problems efficiently. Some customers have also mentioned that the prices are reasonable and that they were not taken advantage of.
Common Themes
Several common themes emerge from the reviews:
- Honesty and Trustworthiness: Many customers have praised the shop for its honesty and trustworthiness, stating that they were not taken advantage of and that the staff was transparent about the repairs needed.
- Professionalism: The staff has been consistently praised for their professionalism, courtesy, and knowledge.
- Efficiency: Many customers have mentioned that the repairs were done quickly and efficiently, with minimal downtime.
- Fair Prices: Several customers have praised the shop for its fair prices, stating that they were not overcharged for the repairs.
Negative Experiences
A few customers have had negative experiences with Carrolton Complete Automotive. One customer was unhappy with the new ownership and felt that they were being ripped off with excessive diagnostic fees. Another customer was unhappy with the prices, stating that they had increased significantly. One customer had a negative experience with the shop's diagnosis, stating that they were unable to fix the problem despite multiple visits.
Areas for Improvement
Based on the reviews, there are a few areas where Carrolton Complete Automotive could improve:
- Communication: One customer mentioned that they were not kept informed about the repairs and felt that the communication could be improved.
- Pricing: A few customers have mentioned that the prices have increased significantly, which may be a concern for some customers.
- Diagnostic Fees: One customer was unhappy with the high diagnostic fees, which may be a concern for some customers.
Be the first to review Carrollton Complete Automotive.
Write a Review
