Come by the Ponderosa Cafe and visit with us,
At Emerald Towing, we're proud to have served South Florida for over 50 years, providing top-notch towing and recovery services to our customers. With a fleet of over 40 trucks and a team of highly trained professionals, we're equipped to handle any type of recovery or towing need. Our commitment to safety, efficiency, and customer satisfaction has earned us a reputation as one of the leading towing companies in the state of Florida.
Our Services
Emerald Towing offers a comprehensive range of services designed to meet the diverse needs of our customers. Whether you're dealing with a light, medium, or ultra-heavy duty towing requirement, we've got you covered. Our services include:
- Light, Medium and Ultra Heavy Duty Towing
- Flatbed and Lowboy Transportation
- Incident Management Services
- Vehicle and Cargo Recovery
- Spill Response
- Abandon Unit Securement
- Trans-Load Storage
Our Team
Our team of towing professionals is led by the Jennings Family, who have been in the business for over 40 years. We're dedicated to providing exceptional service, and our team members are trained to the highest standards in the industry. We're proud to have partners that include several Federal, State, and County organizations, and we're committed to upholding the highest levels of safety and professionalism.
Training and Certification
At Emerald Towing, we're committed to ongoing training and certification. Our drivers and technicians hold various certifications, including TRAA Level 1 Light and Medium Duty Tow Truck Driver Certification, NATA Light and Medium Duty Wrecker Operators Certification, and Advanced Recovery Techniques, among others. We believe that continuous learning and professional development are essential to providing the best possible service to our customers.
Our Partners
We're proud to partner with several esteemed organizations, including the Broward League of Cities, Palm Beach County League of Cities, Professional Wrecker Operators of Florida, TRAA, FTA, National Safety Council, and CVSA. These partnerships enable us to stay at the forefront of industry developments and best practices, ensuring that we provide the best possible service to our customers.
Positive Experiences
Many customers had positive experiences with Emerald Towing, praising the professionalism, promptness, and kindness of the staff. Tommy, Sandy, Chris, Louis, Gigi, Adam, Vinnie, and Jim were all mentioned by name as providing excellent service. Customers appreciated the extra effort made by these individuals to help them in their time of need.
Negative Experiences
On the other hand, some customers had negative experiences with Emerald Towing, citing poor customer service, high prices, and a lack of compassion. Some customers felt taken advantage of, with one customer even accusing the company of being "in cahoots" with the police department to charge outrageous prices. Others were unhappy with the way they were treated by specific employees, such as DJ, who was accused of being cruel to animals.
Common Themes
Throughout the reviews, a common theme of professionalism and customer service emerged. Customers who had positive experiences praised the staff for being kind, helpful, and prompt, while those who had negative experiences cited poor customer service and a lack of compassion.
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