Fast and Friendly Home Services. From our Family to Yours.
At Bienvenu Brothers, we pride ourselves on being a 4th generation family-owned and operated business that has been serving the Metairie, LA area for over half a century. Our commitment to integrity, experience, and professionalism has earned us a solid reputation in the community, and our customers keep coming back because they trust us to care for their plumbing, heating, and cooling systems.
Our Services
We offer a wide range of services to cater to all your plumbing, heating, and cooling needs. From commercial and residential plumbing repairs to water heater sales and repairs, we've got you covered. Our team of highly trained technicians is equipped to handle everything from sewer and drain cleaning to video camera inspections, and sales and installation of new HVAC units. We're dedicated to providing prompt service, qualified technicians, and affordable prices to ensure that your home is always functioning properly.
Our Difference
What sets us apart from other companies is our commitment to quality, integrity, and community involvement. We're a family-owned business that's deeply rooted in the community, and we take pride in being a part of the local fabric. Our customers can always count on dependability, quality, and fairness from our fully licensed and insured company.
Our Values
At Bienvenu Brothers, we hold true to our original standards that include fair prices, quality service, and a commitment to excellence. We believe in building long-term relationships with our customers, and we're dedicated to providing top-notch service that exceeds your expectations.
Our Mission
Our mission is to provide our customers with the peace of mind that comes from knowing their home is well taken care of. We're committed to being the go-to plumbing, heating, and cooling company in the Metairie, LA area, and we strive to make a positive impact in our community.
Overall Experience
Reviews highlight a mix of positive and negative experiences with Bienvenu Brothers, a plumbing and HVAC company in Louisiana.
Praise for Prompt Service and Professionalism
Many customers praised the company's prompt response to their plumbing and HVAC needs, citing professionalism, knowledge, and courteous service from technicians like David Woods and Kane. Several reviewers appreciated the fair pricing and quality of work, mentioning that they would use the company again.
Concerns about Scheduling and Communication
Some customers expressed frustration with the scheduling process, citing rudeness from the appointment scheduler and unkept promises about appointment times. One reviewer felt disrespected and wasted time waiting for urgent repairs.
Complaints about Pricing and Transparency
A few reviewers felt overcharged for services, with one customer accusing the company of taking advantage of their lack of knowledge about HVAC units. Another reviewer was unhappy about being charged over $500 for a temporary fix that lasted only a week.
Suggested Improvements
One reviewer suggested that the company go paperless to reduce waste and improve efficiency.
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