For over 125 years, Roberts Insurance Agency has been serving the people of Southern Illinois. As a family-owned and operated business, we understand the importance of providing exceptional service and tailor-made solutions for our clients. With a rich history dating back to 1892, we are proud to say that we have been a trusted partner for generations of families.
Our Story
Roberts Insurance Agency was founded by Chris Roberts, who had a vision to provide comprehensive insurance solutions to the community. Over the years, we have expanded our services to include auto, home, and business insurance, as well as life and health insurance. Our team of experts has the knowledge and experience to guide you through the complex process of insuring your assets and loved ones.
Our Services
At Roberts Insurance Agency, we understand that every individual's needs are unique. That's why we offer a wide range of services to cater to your specific requirements. Our services include:
- Auto Insurance: We provide coverage for your vehicle, whether you're a student, a commuter, or an avid driver.
- Home Insurance: Protect your largest investment with our comprehensive home insurance policies, which cover damage to your home, personal belongings, and liability claims.
- Business Insurance: We understand the challenges of running a business and offer a range of commercial insurance policies to protect your assets, reputation, and financial stability.
- Life Insurance: Our life insurance policies are designed to provide financial security for your loved ones in the event of your passing.
- Health Insurance: We offer health insurance plans that cater to your specific needs, covering medical expenses, prescription drugs, and more.
Meet Our Team
At Roberts Insurance Agency, we're proud to have a team of experienced and knowledgeable professionals who are dedicated to providing exceptional service. Our team includes:
- Chris Roberts, President
- Larry Marks, Agent
- Lori Jennings, Agent
- Terry Drake, Agent
- Jeff McCormick, Agent
- Heather Baker, Agent
Why Choose Us
At Roberts Insurance Agency, we're proud to be an independent insurance agency, not tied to any one insurance company. This allows us to shop the market, providing you with the best possible coverage at the most competitive rate.
Contact Us
If you're looking for personalized insurance solutions, look no further than Roberts Insurance Agency. Contact us today to learn more about our services and how we can help you.
Agent Performance
The reviews highlight the exceptional performance of certain agents, specifically Lori, Heather, and Jeff McCormick. They are described as personable, nice, efficient, patient, and knowledgeable. They take the time to listen to clients' concerns, explain policies in detail, and help them find the best affordable options.
Customer Service Experience
The customer service experience at Roberts Insurance is largely positive. Clients appreciate the friendly and helpful staff, who make them feel at ease and valued. The agents are responsive to their needs, and the front desk staff are efficient in handling administrative tasks.
Policy Reviews and Savings
Several clients have benefited from policy reviews conducted by the agents, which have resulted in premium reductions and increased coverage. The agents take a thorough approach to understanding clients' needs and provide personalized solutions.
Challenges with Communication and Policy Changes
However, some clients have faced challenges with communication and policy changes. A few reviewers experienced difficulties in getting calls returned, and in one case, a policy change was not implemented correctly, resulting in unexpected payments being deducted.
Overall Satisfaction
Despite some negative experiences, the overall satisfaction with Roberts Insurance is high. Many clients have been with the agency for years and appreciate the consistent service and personalized attention they receive.
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