Trust us to get you back on the road!
At Paul D. Hooks Automotive, we proudly serve the San Antonio community with top-notch auto repair services. Established in 1978, our family-owned and operated business has built a reputation for honesty, professionalism, and affordability. Our team of expert technicians is dedicated to providing exceptional service, ensuring that your vehicle is repaired correctly and efficiently.
Our Services
We offer a wide range of services to cater to your automotive needs. From routine maintenance to complex repairs, we've got you covered. Our services include:
- Auto AC and Heat Repair
- Auto Diagnostic
- Auto Inspection
- Brake Repair
- Check Engine Light
- Cooling System Service
- Engine Control Unit Service
- Ignition Repair
- Oil Change
- Automotive Body & Paint
- Transmission Flush
- Transmission Service
Our Commitment
At Paul D. Hooks Automotive, we're committed to providing you with an unparalleled level of service. We understand the importance of maintaining your vehicle, and we're dedicated to earning your trust. Our team is passionate about delivering exceptional results, ensuring that you're back on the road in no time.
Our Values
- Honest: We believe in transparency and honesty in all our dealings. We'll never try to sell you something you don't need.
- Professional: Our team is comprised of highly skilled and trained technicians who are dedicated to their craft.
- Affordable: We're committed to providing affordable services without compromising on quality.
Our Promise
At Paul D. Hooks Automotive, we promise to:
- Provide you with honest and transparent service
- Deliver exceptional results with unparalleled quality
- Ensure your safety on the road
- Treat you with respect and kindness
- Stand behind our work with a warranty
Our Reviews
Don't just take our word for it! Our customers rave about our services, and we're proud to share their reviews with you. From prompt and courteous service to honest and affordable pricing, our customers appreciate our dedication to excellence.
General Feedback
The reviews are mixed, with some customers having a positive experience and others having a negative one. The common issues mentioned include poor work quality, damage to vehicles, and unprofessional behavior from the mechanics.
Negative Experiences
Several customers reported issues with the quality of work done by Paul D Hooks. Some common complaints include:
- Damage to vehicles: Multiple customers reported that their vehicles were returned with new problems or damage, such as broken handles, missing parts, and malfunctioning wipers.
- Poor work quality: Several customers reported that the repairs done by Paul D Hooks did not fix the original problem or created new ones.
- Unprofessional behavior: Some customers reported that the mechanics were unprofessional, condescending, and unwilling to take responsibility for their mistakes.
Positive Experiences
On the other hand, some customers reported positive experiences with Paul D Hooks, including:
- Efficient service: Several customers reported that the repairs were done quickly and efficiently.
- Honesty and fairness: Some customers reported that the mechanics were honest and fair in their dealings.
- Good communication: Several customers reported that the mechanics communicated well and kept them informed about the repairs.
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