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At Battlefield Service Center, we're proud to be a family-owned and operated business that has been serving Manassas, Prince William County, and Northern Virginia since 1973. Our commitment to personalized service, regular preventative maintenance, and top-of-the-line products has earned us the "Highest Quality Rating" from Washingtonian Magazine for four consecutive years.
Our story began when James and Suzanne Dowell founded Battlefield Corporation in June 1973. Over the years, we've built a reputation for being service-oriented and dedicated to getting to know our customers, their families, and their vehicles. We believe in taking a proactive approach to maintenance to prevent costly problems from arising, and we're committed to using only the best OEM replacement parts and products from trusted brands like Interstate batteries, Castrol, Mobil One, and Rotella HD Diesel Premium Engine oils.
Our Services
Battlefield Service Center is a complete automotive and light truck repair shop that offers a wide range of services, including:
- Complete general mechanical repair service
- Engine and transmission replacements
- ABS (Anti-lock Brake System) repair
- Air conditioning and heating system repair
- Brake service and repairs
- Clutch repair and replacement
- Cooling system, thermostat, water pump, hoses, and radiator repair
- Drivability diagnostics
- Electrical system diagnosis and repair
- Engine service and repairs
- Exhaust systems, O2 sensors, convertors, pipes, and mufflers
- Factory scheduled maintenance
- Fleet maintenance services
- Ignition system repair
- Pre-purchase vehicle evaluations
- Suspension and steering repair
- Tire sales, mounting, and balancing
- Trip inspections
- Wheel alignment
- Virginia State Safety and Emission Inspection
- Towing, recovery, and transport of vehicles and construction equipment
Our team of trained and well-qualified employees are dedicated to providing exceptional service and ensuring that our customers receive the highest level of care for their vehicles. We're proud to be a contributing member of our community and are proud to support local organizations, youth activities, and charitable causes.
Our Mission
At Battlefield Service Center, our mission is to provide exceptional service, quality workmanship, and personalized attention to our customers. We're committed to being the best in our industry and to building long-lasting relationships with our customers.
Customer Service Issues
Several reviewers expressed dissatisfaction with the customer service representatives, citing rudeness, unhelpfulness, and a lack of willingness to resolve issues.
Towing and Billing Issues
Many reviewers complained about the towing company's billing practices, including being charged exorbitant fees, being charged for services not provided, and being refused refunds.
Pricing Issues
Reviewers mentioned being overcharged for services, with some being charged for unnecessary or unwanted services.
Quality of Service
Some reviewers expressed dissatisfaction with the quality of service, citing issues with workmanship, cleanliness, and overall value for money.
Positive Experiences
On the other hand, some reviewers praised the company's friendly and skilled staff, timely service, and affordable prices.
Towing and Accident Issues
Reviewers mentioned issues with the towing company's handling of accidents, including being charged for towing services that were not requested and being given misinformation about the towing process.
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