Our Commitment to Quality & Craftsmanship
Kaizen Auto Glass Repair & Replacement is a locally owned and operated business serving the Portland-Vancouver Metropolitan Area. We are driven by a commitment to providing unparalleled craftsmanship, exceptional customer service, and unparalleled transparency in all we do.
A Continuous Quality Improvement Philosophy
Inspired by the Japanese philosophy of continuous improvement, "Kaizen" (pronounced kah-zen), our mission is to deliver lasting value through ongoing refinement of our processes, efficiency, and the quality of our work. We believe that excellence is not a destination, but a journey that requires relentless pursuit.
Our Services
We offer a comprehensive array of services to address all your auto glass needs, including:
- Windshield Replacements
We utilize only premium-grade glass and industry-leading Sika brand adhesive to ensure your safety and peace of mind.
- Rock Chip Repair
For minor chips and cracks, we offer expert repair services that often save you the cost of a complete replacement.
- Other Glass Replacements
Our skilled technicians handle all types of glass replacements, including back, door, quarter, and more.
- Mobile Service
For your convenience, we offer mobile service, coming directly to you for installations and repairs.
Why Choose Kaizen Auto Glass Repair & Replacement?
- Expert Craftsmanship: Our technicians undergo rigorous training and are certified to meet the highest standards in the industry.
- Quality Materials: We use only premium-grade glass and industry-leading adhesives to ensure the highest level of safety and durability.
- Customer Focus: Your satisfaction is our top priority. We go above and beyond to provide exceptional customer service, clear communication, and personalized attention.
- Competitive Pricing: We believe in offering fair and transparent pricing, and we match some of our competitors' pricing to ensure you get the best value for your money.
Overall Experience
The overall experience at Kaizen Auto Glass is exceptional, with customers raving about the courteous, fast, and reliable service. The waiting room is comfortable, and the staff is friendly and professional.
Pricing and Value
Kaizen Auto Glass is praised for its competitive pricing, with many customers mentioning that it was the cheapest option compared to other quotes they received. The prices are fair, and the quality of work is top-notch.
Communication and Customer Service
The communication process is seamless, with customers appreciating the prompt responses to their inquiries and the ability to quote and schedule services via text messages. The staff is friendly, professional, and courteous, making customers feel comfortable and at ease.
Work Quality and Timeliness
The work quality is exceptional, with customers impressed by the speed and quality of the repairs and replacements. The turnaround time is quick, and customers appreciate the attention to detail and the cleanliness of the work.
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