Service is our #1 priority!
At Dempster Insurance Agency, LLC, we pride ourselves on providing exceptional insurance services to individuals, families, and businesses across Illinois. As an independent agency, we represent multiple insurance companies, allowing us to offer our clients a wide range of insurance products and competitive rates.
Our History
Dempster Insurance Agency, LLC was founded in 1964 by William W. Dempster, and since then, we have grown to become a leading insurance agency in Illinois. Our agency has a rich history, with a strong commitment to providing excellent customer service and personalized attention to our clients. Over the years, we have expanded our operations to multiple locations, including Peoria, Astoria, Canton, Lewistown, Farmington, and Ipava.
Our Services
We offer a comprehensive range of insurance services, including:
- Auto Insurance: We provide competitive rates and coverage options for cars, motorcycles, boats, and ATVs.
- Life Insurance: We offer various life insurance products, including term life, whole life, and universal life insurance.
- Homeowners Insurance: We provide homeowners and renters insurance to protect your home and personal property.
- Business Insurance: We offer commercial insurance products, including workers' compensation, property, and liability insurance.
- Farm and Property Insurance: We provide farm and crop/hail insurance coverage to protect your agricultural business.
Our Commitment
At Dempster Insurance Agency, LLC, we are committed to providing exceptional customer service and personalized attention to our clients. Our team of 13 licensed and experienced agents is dedicated to helping you find the right insurance products to meet your unique needs and budget. We pride ourselves on our responsive and knowledgeable service, and our clients stay with us for an average of 93% due to our excellent service.
Why Choose Us?
At Dempster Insurance Agency, LLC, we believe in building long-term relationships with our clients. We take the time to understand your insurance needs and provide personalized recommendations to ensure you have the right coverage. Our average client retention ratio is approximately 93%, which speaks to our commitment to excellence in customer service.
Overall Experience with Dempster Insurance
Unreliable Communication and Unpleasant Experience
Some reviewers have had a poor experience with Dempster Insurance, citing unreliable communication and unpleasant interactions with the owner. One reviewer, David Bandy, had a particularly bad experience, feeling manipulated and misled by the owner. He was told that he needed to replace his roof to receive a payout, but an independent inspector found that the roof only had minor damage. The reviewer felt that the owner was trying to convince him not to make a claim.
Lack of Follow-Through and Reliability
Other reviewers have experienced a lack of follow-through and reliability from Dempster Insurance. Tina Weaver did not receive a response to her request for quotes, and Phil Newton was stood up by an agent who did not show up for a scheduled appointment.
Positive Experiences
On the other hand, some reviewers have had positive experiences with Dempster Insurance. Barbara Delbo has been with the insurance company for years and highly recommends them for any insurance needs. Kindra Bruninga also had a great experience, feeling confident that they will be taken care of by Casey Martin if needed.
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