A Family Tradition Serving Up Tradition and Flavor
The Shack has been a local staple in southeastern Connecticut since 1989. Family owned and operated, we take pride in serving delicious, classic American food in a welcoming and comfortable atmosphere. With three convenient locations in East Lyme, Waterford, and Groton, we're your neighborhood gathering place for breakfast, lunch, and dinner.
A Menu for Every Occasion
Our menu features a wide variety of all-American favorites, from hearty breakfasts to juicy burgers, comfort food classics like mac and cheese, and satisfying dinners. We also offer daily specials and delicious homemade desserts.
Here's what makes The Shack special
- Fresh & Flavorful Ingredients: We use only the freshest ingredients, sourced locally whenever possible.
- Warm & Welcoming Atmosphere: Our friendly staff and comfortable ambiance create a perfect setting for any meal.
- Generous Portions: We believe in giving our customers great value, so our meals are always generous and satisfying.
- Extensive Menu Choices: We cater to all dietary preferences with vegetarian, vegan, and gluten-free options available.
Beyond the Plate
The Shack is more than just a place to eat. We also offer:
- Catering Services: Host your next event with delicious food from The Shack.
- Gift Cards & Merchandise: Find the perfect way to say "thank you" or "happy birthday" with a gift card or Shack-themed merchandise.
Come Visit Us Today!
Whether you're in the mood for a classic burger and fries or a comforting plate of chicken potpie, The Shack is the perfect place to gather with friends and family. Come experience our delicious food, warm atmosphere, and exceptional service at one of our three convenient locations.
Overall Experience
The reviews for The Shack are overwhelmingly positive, with many customers praising the restaurant's excellent food, friendly and attentive staff, and cozy atmosphere. The majority of reviewers have given the restaurant a 5-star rating, with a few exceptions.
Food and Service
The food at The Shack is consistently praised for its quality and quantity. Reviewers rave about the breakfast dishes, including the "Mess" and the Country Benny, as well as the cornbread, French toast, and sausage patties. The service is also highly commended, with servers being described as friendly, attentive, and courteous.
Negative Experiences
However, one reviewer, T. H., had a negative experience when a waitress refused to substitute cornbread for eggs. The owner/manager was unresponsive to the customer's concerns, leading to a poor dining experience.
Issues with Customer Service
This incident highlights a potential issue with customer service at The Shack. The reviewer felt that the owner/manager did not value his workers and was more concerned with maximizing profits than providing a positive dining experience for customers.
Wheelchair Accessibility
One reviewer, Taylor Simpson, mentions that the restaurant is wheelchair accessible, with a first-floor entrance and big double doors.
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