Transform Experiences, Amplify Outcomes
At iCrossing, we're passionate about transforming experiences. For over 25 years, we've been connecting marketing and technology to accelerate our clients' transformation journeys. As an award-winning global agency, we've earned a reputation for delivering comprehensive, end-to-end services that propel B2B and B2C brands into the future.
Our Approach
We believe that leading brands require a connected ecosystem that spans customer types, employees, partners, journeys, and technology. Eliminating silos and friction demands data intimacy and analysis to pinpoint pivotal moments throughout various journeys. Our approach is designed to surround audiences with tailored interactions along their brand journey, minimizing confusion and maximizing engagement efficiency throughout the entire lifecycle. By dynamically optimizing complex customer journeys, we amplify messages, interactions, and channels that prove effective, leveraging the synergy of data and AI to enhance brand touchpoints and technology.
Our Services
We offer a range of services designed to help our clients achieve their business goals. From Data Analytics and Consumer Insights to Experience Transformation Strategy, User Experience Design and Content, Digital Transformation and Technology, and SEO and Digital Media, our comprehensive services are designed to drive growth, optimize performance, and deliver exceptional customer experiences.
Our Expertise
With unrivaled access to Hearst's first-party data, we analyze over 4.2 trillion data points from over 300 million unique users, enabling us to deliver personalization at scale for any organization across every industry. Our approach is flexible, resilient, and agile, with proven solutions to accelerate marketing strategies in technology-agnostic, practical ways that make it easy to rapidly achieve business goals.
Our History
Founded as the first search agency in North America, we've evolved and grown with changing market demands, performing while we transform, but never forgetting where we came from. Today, our human-centric approach evolves customer experience, employee experience, and user experience across digital and physical channels, powered by data, AI, and intelligent creative.
Our Impact
As an 8-time leader in Gartner's Magic Quadrant for Global Marketing Agencies, we've partnered with the world's largest B2B and B2C brands to deliver connected marketing and technology solutions that transform brand experiences into superior business outcomes. With 19 offices worldwide and a flexible nearshore and offshore model, we're equipped to deliver exceptional results no matter where our clients are in the world.
Poor Customer Experience
The reviewer, Michell Padron, expresses their disappointment and frustration with the company, giving it a 1-star rating. The main issue seems to be with an advertising agency associate who was rude, which led to a poor customer experience.
Unprofessional Behavior
The reviewer mentions that the company is still in its startup phase and is trying to gather information about another company, ICrossing. They express skepticism about the company's future, implying that it may not be successful in the long run.
Lack of Professionalism
The reviewer ends the review by stating that the company doesn't deserve to succeed, implying that the company's behavior is not professional and that they don't have what it takes to be successful.
