Towing with Care, One Vehicle at a Time
At J&J Towing, we take pride in being Austin's trusted local towing service and vehicle storage solution since 1983. Our commitment to our clients is our cornerstone value, a foundation for 30 years of exceptional service. As the largest and most established company in Central Texas, we have an unparalleled reputation for client services, use of technology, and regulatory compliance.
Our Services
We offer a range of services, including towing, private property impounding, and vehicle storage. Our towing services are designed to ensure that vehicles are safely and efficiently transported to our state-of-the-art vehicle storage facility. Our facility is equipped with live-streaming in-truck and storage facility monitoring to ensure security for vehicle owners.
Private Property Impounding
We provide private property impounding services to property owners and managers who need to remove vehicles that are parked in violation of posted rules or regulations. Our team of trained towing operators use specialized equipment to ensure that vehicles are removed quickly and safely.
Vehicle Storage
Our vehicle storage facility is designed to provide a safe and secure environment for vehicles. We offer competitive pricing and a range of services, including impoundment fees, daily storage fees, and notification fees.
Our Commitment to Excellence
At J&J Towing, we are committed to providing exceptional service to our clients. We continually monitor changes to state legislation and examine best business practices to ensure that we are always at the forefront of the industry. Our commitment to excellence is reflected in our low complaint ratio and our ongoing support for health care causes, such as Dell Children's Hospital.
Our Mission
Our mission is to provide exceptional towing and vehicle storage services to our clients while continuing to innovate and improve our operations. We strive to make all the processes of enforcement as transparent and easy as possible, while ensuring that our clients receive the highest level of service.
Poor Experiences with J&J Towing
Many reviewers had negative experiences with J&J Towing, citing issues such as:
- Illegal Towing: Several reviewers reported that their vehicles were towed illegally, with some claiming that the company targets low-income communities and takes advantage of unsuspecting drivers.
- Unprofessional Staff: Reviewers described the staff as unprofessional, rude, and even threatening. One reviewer reported that an employee threatened them with a gun.
- Damage to Vehicles: Some reviewers reported that their vehicles were damaged during the towing process.
- Poor Communication: Reviewers expressed frustration with the company's communication, citing difficulty in getting answers to questions or resolving issues.
- Unfair Practices: Some reviewers believed that the company engages in unfair practices, such as towing vehicles for minor infractions or targeting certain communities.
Positive Experiences
A few reviewers had positive experiences with J&J Towing, citing:
- Prompt Service: Some reviewers reported that the company provided prompt and efficient service.
- Professional Staff: A few reviewers described the staff as professional and courteous.
- Effective Communication: Some reviewers appreciated the company's clear and effective communication.
