Experience the Excellence in Hospitality
Pacific Pearl Hotels, LLC, based in San Diego, California, is one of the nation's largest independent hotel companies. We own and/or operate 23 lodging properties, encompassing over 6,500 rooms and employing over 3,200 personnel throughout the United States. Our hotel brand affiliations have included Hyatt, Le Meridien, Marriott, Hilton, Crowne Plaza, DoubleTree by Hilton, Wyndham, Hilton Garden Inn, Radisson, Sheraton, Hampton Inn, Element, Fairfield Inn & Suites by Marriott, Wyndham Garden, Four Points by Sheraton, La Quinta, Park Plaza, Park Inn & Suites by Radisson, Country Inn & Suites, Staybridge Suites, Holiday Inn, Holiday Inn Express, and Best Western.
Our Mission & Values
At Pacific Pearl Hotels, we believe that excellence is an attitude as well as an outcome. Using this mentality in tandem with our experience with and understanding of hotel management and hospitality, we strive to grow our reputation as one of the most respected independent hotel management companies. We are committed to providing a supportive work environment, continuing to exceed the expectations of our guests, and delivering financial success and feedback for our employees, our company, our owners, and our investors.
Our Leadership
Michael Gallegos, CHA is President and CEO of Pacific Pearl Hotels, LLC (PPH). Based in San Diego, California, PPH has acquired over $3.5 billion of hotels and resorts throughout the U.S., Spain, and Mexico since its inception. PPH currently owns and operates 23 lodging properties encompassing over 6,500 rooms and employs over 3,200 personnel throughout the United States.
Our Philosophy
Pacific Pearl Hotel's philosophy is to challenge, motivate, inspire, and reward our associates. We pride ourselves in providing the best care for our guests, and creating the most positive and memorable experiences possible for all of our associates. Our partners include opportunistic, quality-oriented investment capital institutions and high net worth individuals. Previous and current partners include Morgan Stanley, Merrill Lynch, GE Capital & GE Real Estate, Prudential Real Estate Advisors, ING Real Estate Advisors, and Glenmont Capital Management.
Our Recognition
Pacific Pearl Hotels has received numerous recognitions, including being ranked 6th of the Top 100 independent, Third-Party Management Companies as listed in the March 2009 issue of Hotel & Motel Magazine, ranked 16th of the Top 100 Management Companies as listed in the April 2009 issue of Hotel Business Magazine, ranked 14th of the Top 25 Hotel Owners as listed in the July 2008 issue of the National Real Estate Investor Magazine, and ranked 12th of the top 100 Owners & Developers in the United States as listed in the September 2007 issue of Hotel Business Magazine.
Our Services
Pacific Pearl Hotels offers a wide range of services, including hotel management, hospitality services, and hotel brand affiliations with internationally recognized hotel companies. Our hotels are winners of many franchise honors, including awards for guest satisfaction, product quality, revenue management, architectural design honors, safety records, and many community services awards.
Management and Staff Performance
Reviews highlight the performance of the management company and staff at the hotel. On the positive side, one reviewer praises the management company, stating that they are professional and profitable for the hotels, with a good team led by Michael G.
Customer Service Issues
On the negative side, one reviewer had a poor experience with the staff at the Folk INN in Ontario, CA. They found the staff to be unprofessional, lacking in problem-solving skills, and unfriendly when the manager was away. The reviewer had to call the corporate office to resolve a simple issue, and the staff seemed irritated and short-tempered. The reviewer also felt that the staff should have informed guests about the pool and jacuzzi being drained.
