Honoring Life, Celebrating Memories
At Wanton-Horne Chapel of Peace Funeral Home, our mission is to provide you with the highest level of professionalism, compassion, and premier consultation. As service leaders within the Cleveland and Shakers Heights community, we strive to provide you with the utmost care and support during your time of need.
Our History
Our funeral home has a rich history of providing exceptional service to families in our community. We take pride in our heritage and are committed to continuing our tradition of excellence. Our experienced and compassionate staff are dedicated to helping you through the grieving process and ensuring that your loved one is celebrated with dignity and respect.
Our Services
We offer a range of services to help you honor your loved one, including funeral services, cremation services, and burial packages. Our staff will work with you to create a personalized service that reflects the life and legacy of your loved one. We also provide pre-arrangement options, allowing you to plan ahead and ensure that your wishes are respected.
Our Facilities
Our funeral home is designed to provide a comfortable and welcoming environment for families and friends to gather and celebrate the life of their loved one. Our visitation rooms, chapel, and reception lounge are designed to create a sense of warmth and comfort, allowing you to focus on celebrating the life of your loved one.
Our Staff
Our staff is comprised of experienced and compassionate professionals who are dedicated to providing exceptional service to our families. Our licensed and non-licensed staff work together to ensure that every detail is taken care of, allowing you to focus on what matters most - celebrating the life of your loved one.
Our Creed of Ethics
At Wanton-Horne Chapel of Peace Funeral Home, we are committed to upholding the highest standards of ethics and integrity. Our creed of ethics is centered around our mission to provide exceptional service, compassion, and respect to every family we serve.
Online Guest Book & Condolences
We understand that not everyone can attend a funeral or visitation in person. That's why we offer an online guest book and condolences section, allowing you to express your condolences, share memories, and stay connected with the families we serve.
Poor Customer Service and Treatment
Multiple reviewers expressed dissatisfaction with the funeral home's customer service, citing rude and unprofessional behavior from the staff. One reviewer was called an "angry black woman" by the owner, which is completely unacceptable. Another reviewer's cousin was bullied by the ex-husband's family in the parking lot and inside the funeral home, with no personnel intervening to diffuse the situation.
Disrespectful and Unprofessional Behavior
Several reviewers reported being disrespected by the funeral home staff, including being told to be quiet during a viewing and being forced to wait outside during calling hours. One reviewer's mother was dressed in a way that made her look "money hungry, " which was extremely upsetting.
Failure to Meet Expectations
Some reviewers were unhappy with the way their loved ones were presented, citing issues with makeup, clothing, and overall appearance. One reviewer's baby did not look like themselves in the casket, which was extremely distressing.
Positive Experiences
On the other hand, a few reviewers reported positive experiences with the funeral home, citing high-class and professional service. They were pleased with the way their loved ones were treated and would highly recommend the funeral home.
