At Ace Towing, we take pride in being Raleigh's trusted tow company for over 30 years. Our commitment to customer satisfaction and reliability has earned us a reputation for being the go-to towing service in Raleigh, NC. Our team of experienced and trained professionals is dedicated to providing prompt, reliable, and courteous service to our customers.
Our Services
We offer a wide range of services to meet the needs of our customers, including towing for all types of vehicles, roadside assistance, junk car removal, and lockout services. Our fleet of well-maintained trucks is equipped to handle any towing need, from small sedans to large commercial vehicles. Whether you're stranded on the side of the road or need assistance with parking enforcement, we're here to help.
Our vehicle recovery and transport service is designed to get you back on the road quickly and safely. Our towing professionals are trained to handle any situation, from minor accidents to major breakdowns. We take every precaution to ensure your vehicle is securely strapped and secured for transport, and our tow vehicles are kept in excellent condition to ensure a safe recovery every time.
Our Values
At Ace Towing, we're committed to living by the values of service, courage, fairness, integrity, and compassion. We believe in providing exceptional customer service, being prompt and reliable, and treating every customer with respect and integrity. We're dedicated to building positive relationships with our customers and exceeding their expectations.
Our History
Founded by retired Raleigh Police Sergeant Andy Munday, Ace Towing was established in 1992 with a mission to provide a level of service that is second to none. Over the years, we've grown to become one of the most trusted and respected towing companies in Raleigh, NC. Our commitment to customer satisfaction and reliability has earned us a reputation for being the go-to towing service in Raleigh.
Why Choose Ace Towing?
There are many reasons why you should choose Ace Towing for all your towing needs. Our equipment is well-maintained and fully equipped to handle any towing situation. We're centrally located in downtown Raleigh, which allows us to respond quickly to your needs. Our courteous drivers have passed background checks and are thoroughly trained to ensure your safety and satisfaction. And, as a locally owned and operated business, we're committed to providing exceptional customer service and building positive relationships with our customers.
Overview of Ace Towing & Recovery Reviews
Positive Experiences
- Some reviewers praised the company's helpful and polite staff, such as Mr. Lee and Morgan, who provided excellent customer service.
- A few reviewers appreciated the company's understanding and kind attitude when dealing with their towing situations.
- One reviewer, Bruce Winkler, had a positive experience with the company's training for extrication rescues.
Negative Experiences
- Many reviewers complained about the company's predatory towing practices, such as towing cars with minor infractions or without proper warning.
- Some reviewers felt that the company's fees were excessive, with prices ranging from $180 to over $200.
- Several reviewers reported rude and unprofessional staff, including phone operators and office staff.
- A few reviewers felt that the company's contracts with property owners led to unfair and predatory towing practices.
