A Plus Towing & Recovery Inc is a family-owned and operated business located in Raleigh, NC. Our company has provided experienced service to vehicle owners as well as automotive and financial institutions within a hundred-mile radius of Raleigh since 1998. Our team of professionals is dedicated to providing courteous and respectful service to our customers. We understand how frustrating it is when a vehicle breaks down away from home, and we respond to the call for assistance and resolve the problem so you are back on the road quickly and safely.
Our Services
At A Plus Towing & Recovery Inc, we offer a wide range of services to cater to your towing and recovery needs. Our services include:
- Light duty towing
- Rollback wrecker repossessions
- Winch outs
- Lockouts
- Jump starts
- Tire changes
Our drivers are skilled and experienced professionals who are thoroughly screened before they are hired. They attend classes and workshops to keep their knowledge and handling skills at peak performance. Our tow trucks are regularly maintained and tested to confirm they are in top-notch condition.
About Us
A Plus Towing & Recovery Inc is a family-owned and operated business located in Raleigh, NC. Our company was founded by C. Todd in 1998, and we have since grown to become a reputable and trusted towing and recovery service provider in the region. Our major focus is on areas within a hundred-mile radius of Raleigh, with a strong emphasis on repossessions. Customer service is a top priority at A Plus, and we take pride in our excellent driving history and robust insurance coverage.
Our Mission
At A Plus Towing & Recovery Inc, our mission is to provide fast, friendly, and reliable towing and recovery services to our customers. We strive to build long-term relationships with our customers by providing exceptional customer service, and we take pride in our A+ rating with the BBB.
Negative Experiences
Many customers have reported negative experiences with this company, including:
- Theft of personal property: Several reviewers reported that their personal belongings were stolen from their vehicles, including a Samsung smartwatch and charger, and other valuable items.
- Unprofessional behavior: Reviewers described the company's staff as rude, unprofessional, and even laughed at customers who were experiencing difficulties.
- Overcharging and unnecessary fees: Some reviewers reported being charged excessive fees for services, including inflated costs for towing and storage.
- Lack of empathy and understanding: Several reviewers felt that the company was unsympathetic to their situations, including customers who were facing financial difficulties or were victims of theft.
- Poor customer service: Reviewers reported difficulty in getting in touch with the company, with long wait times and unreturned calls.
Positive Experiences
On the other hand, some customers reported positive experiences with the company, including:
- Helpful and kind staff: Some reviewers praised the company's staff for being friendly, understanding, and helpful in times of need.
- Prompt and efficient service: Several reviewers appreciated the company's quick response times and efficient service, including prompt towing and roadside assistance.
- Professionalism and courtesy: Some reviewers commended the company's staff for their professionalism and courtesy, including going above and beyond to assist customers.
