Providing Care, Working for You
At Highlander Home Health Care, LLC, we pride ourselves on providing exceptional and compassionate care to individuals in the comfort and privacy of their own homes. Our mission is to provide quality and professional personal care services to patients and their families, promoting their overall health and well-being.
Our Story
Our journey began in 2005, when our founder, Richard Chao Vang, envisioned a healthcare agency that would prioritize the needs of patients and their families. We are a freestanding Personal Care Agency licensed in the State of Wisconsin, serving patients in Milwaukee and surrounding counties. Our diverse and multilingual staff is dedicated to helping individuals from all cultures and backgrounds.
Our Services
Our comprehensive services cater to the unique needs of each patient, including:
- Meal Preparation: Our nutritionally balanced meals are designed to meet the specific dietary needs of each patient.
- Bathing: Our skilled caregivers provide gentle and respectful bathing services, ensuring the dignity and privacy of each patient.
- Grooming: Our experienced staff assist with daily grooming tasks, such as shaving, bathing, and dressing.
- View More Services: We offer a wide range of personal care services, tailored to the individual needs of each patient.
Meet Our Team
At Highlander Home Health Care, LLC, we believe in the importance of personalized care. Our team is comprised of experienced and compassionate caregivers, led by our Registered Nurse (RN) Case Managers. Our RN Case Managers work closely with patients and their families to create and update individualized care plans, ensuring that each patient receives the best possible care.
Our Commitment
At Highlander Home Health Care, LLC, we are committed to providing exceptional care and service to each patient and their family. We believe in treating each patient with respect, dignity, and compassion, and strive to exceed their expectations.
Get Involved
We invite you to learn more about our services and how we can support you or your loved one. Contact us today to schedule a consultation and discover the Highlander Home Health Care difference.
Poor Customer Service and Unprofessionalism
The reviews highlight significant issues with customer service and professionalism at Highlander Home Health Care. The majority of the reviews express dissatisfaction with the agency's behavior.
Unpleasant Interactions
The first review, from "Tee Take It Away", shares an appalling experience with the agency's staff. The caregiver faced payroll issues, which were instead of being addressed, were swept under the rug. This lack of accountability and dishonesty sets a negative tone for the rest of the reviews.
Multilingual Staff and Professionalism
However, MuajKoob Hmong's review stands out amidst the sea of complaints. They praise the agency's multilingual staff, which allows patients to communicate easily. The reviewer also appreciates the staff's professionalism and humbleness.
Unprofessional and Rude Behavior
Laura C.'s review is a scathing critique of the agency's administrative team. She recounts a disastrous visit to drop off an application, where she was treated with coldness and rudeness by the staff. The staff member responsible for taking the application displayed unprofessional behavior, snatching the patient's insurance card without explanation. This experience has left Laura with a very negative opinion of the agency, and she will not recommend it.
