Fast, Friendly, Safe, and Reliable Service - Every Call, Every Time
At Jack James Towing, we pride ourselves on being a family-owned and operated business with a rich history spanning over six decades. Since our inception in 1955, we have been dedicated to providing top-notch towing and recovery services to the greater Bay Area. Our story begins with Jack James, who introduced towing to his Shell gas and service station in Castro Valley Boulevard. The business grew and evolved over the years, with various owners and mentors, including John and Lorraine Farias, Dick and Barbara Johnson, and Dale Johnson.
Today, Jack James Tow Incorporated is a premier full-service towing and transport company, with offices and yards in both Hayward and Fremont. Our extensive fleet of trucks, including flatbeds, wheel lifts, service trucks, and light and heavy-duty wreckers, is designed to handle any towing need. Our certified and experienced drivers are trained to provide fast, friendly, safe, and reliable service at competitive rates, 24 hours a day, 7 days a week.
Our Services
At Jack James Towing, we offer a range of services designed to meet your towing needs. Our services include:
- 24-hour roadside assistance
- Towing solutions for any size vehicle
- No extra charges for tows under 10 miles
- Jump starts
- Lockouts
- Flat tire service
- And more
Why Choose Jack James Towing?
At Jack James Towing, we believe that our commitment to customer satisfaction, combined with our extensive experience and fleet of trucks, sets us apart from the competition. Here are just a few reasons why you should choose us:
- Friendly, knowledgeable towing experts
- 24-hour roadside service
- No extra charges for tows under 10 miles
- High-quality equipment and certified drivers
- Competitive rates
Our Reviews
At Jack James Towing, we take pride in our excellent customer reviews. Our customers appreciate our commitment to providing fast, friendly, safe, and reliable service at competitive rates. We have earned a reputation for being a trustworthy and reliable tow company in the greater Bay Area.
Business Hours
Our business hours are as follows:
- Monday: 8:00 am to 1:00 pm and 2:00 pm to 5:00 pm
- Tuesday: 8:00 am to 1:00 pm and 2:00 pm to 5:00 pm
- Wednesday: 8:00 am to 1:00 pm and 2:00 pm to 5:00 pm
- Thursday: 8:00 am to 1:00 pm and 2:00 pm to 5:00 pm
- Friday: 8:00 am to 1:00 pm and 2:00 pm to 5:00 pm
- Saturday: Call for service
- Sunday: Call for service
Business Info
Our office locations are:
- Hayward Office: 549 C Street, Hayward, CA 94541
- Fremont Office: 42800 Boyce Road, Fremont, CA 94538
You can reach us by phone at (510) 581-1950 or by email at mycar@jackjamestow.com.
Poor Customer Service Experience
Many customers expressed frustration with the company's customer service, citing rudeness, yelling, and unhelpful behavior from staff. Some reviewers reported being hung up on, ignored, or dismissed when trying to resolve issues.
Difficulty with Towing and Storage
Reviewers reported issues with the towing process, including difficulty locating vehicles, incorrect information, and unexpected storage fees. Some customers felt that the company was intentionally making it difficult for them to retrieve their vehicles.
Abuse of Power
Some reviewers felt that the company was taking advantage of customers, imposing unnecessary fees, and making unreasonable demands. One reviewer reported that the company would not release their vehicle until they complied with unnecessary paperwork.
Concerns about Employee Honesty
One reviewer reported that the company's workers would steal valuables from vehicles left in their care.
Mixed Reviews on Towing Experience
A few reviewers reported positive experiences with the company's towing services, citing helpful drivers and efficient processes. However, these positive experiences were far outweighed by the negative reviews.
