Transforming Your Vision into Reality
At First Call Restoration and Construction, we're dedicated to providing exceptional restoration and construction services to homeowners and businesses in Traverse City, Michigan, Gaylord, Michigan, and surrounding areas. With 40 years of combined experience, our team of experts is committed to delivering high-quality work, backed by our commitment to excellence.
Our Story
Our journey began with a simple yet powerful mission: to provide top-notch restoration and construction services that exceed our customers' expectations. As a woman-owned and family-operated business, we take pride in being a trusted name in the industry. Our team of licensed and insured professionals is dedicated to providing same-day emergency service, warranties, and free estimates to ensure that our customers receive the best possible experience.
Our Services
At First Call Restoration and Construction, we offer a wide range of services designed to meet the unique needs of our customers. From water restoration to fire restoration, storm restoration, construction services, residential roofing, and home remodeling, we're your one-stop solution for all your restoration and construction needs.
Water Restoration
Our water restoration services are designed to minimize structural damage and prevent or reduce damage to your personal property due to water accumulation or flood. Our team of experts will work closely with you to provide top-notch restoration services, including water extraction, mold remediation, and more.
Fire Restoration
In the event of a fire, our team will work quickly to clean, repair, and restore your property to its pre-loss condition. We understand the emotional distress that comes with fire damage, and we're committed to providing compassionate and professional service to get you back on your feet.
Storm Restoration
After a storm, our team will work tirelessly to clean and repair your property, including restoring broken windows, missing shingles, water damage, and more. We're dedicated to helping you recover from the unexpected.
Construction Services
Our construction services are designed to help you build, renovate, or remodel your home or business. From residential roofing to home remodeling, our team of experts will work with you to bring your vision to life.
Why Choose Us
At First Call Restoration and Construction, we're committed to providing exceptional service, quality workmanship, and unparalleled customer care. With our combined 40 years of experience, we've earned a reputation for being a trusted and reliable partner for all your restoration and construction needs.
Customer Experiences with Restoration Company
Positive Reviews
The company has received praise from one customer, who had a positive experience with the company. According to Barbara Romine, the company's team, including Mike and Nancy, provided excellent service, staying on top of everything, answering calls promptly, and taking charge of the insurance company. They replaced the customer's roof after an ice backup incident, leaving the customer extremely satisfied.
Negative Reviews
On the other hand, the company has received negative reviews from three customers who were unhappy with the service they received. Common complaints include poor workmanship, lack of communication, and refusing to fix mistakes.
- Bill Courtade was extremely dissatisfied with the company's response and quality of service, stating that they will take the company to court due to the numerous mistakes made during the restoration process.
- Dylan Courtade listed several issues with the restoration of his parents' burned-down house, including: unevenly spaced bi-fold doors, reused old siding with color inconsistencies, cracks in the paint, and uneven cabinets.
- Jeffrey Edinger had a negative experience with the company, stating that they did not fix the roof properly, resulting in leaks, and even accused the company of giving themselves 5-star reviews.
