Get the emergency dental care you need, when you need it!
At Brookstone Apartments, we understand that finding the perfect place to call home can be a daunting task. That's why we've made it our mission to provide exceptional apartment living at an affordable price. Our community offers the perfect blend of convenience, comfort, and amenities that make life easier and more enjoyable.
Our Story
Brookstone Apartments has been a staple in the Lexington community for years, providing quality apartment living to students, professionals, and families alike. Our team is dedicated to delivering exceptional customer service, ensuring that every resident feels valued and supported throughout their stay with us.
Our Services
We offer a range of amenities and services designed to make life easier and more enjoyable. From our on-site laundry facilities and online rent payment options to our 24-hour emergency maintenance and on-site management team, we've got you covered. Our residents also enjoy free parking, a convenient Lextran stop near our entrance, and proximity to the University of Kentucky, local schools, shopping, and restaurants.
What Sets Us Apart
At Brookstone Apartments, we pride ourselves on our unbeatable values, offering one and two-bedroom apartments at an affordable price. Our short-term leases, pet-friendly policy, and award-winning maintenance team set us apart from the rest. We're committed to providing a seamless and enjoyable living experience that meets the unique needs of each and every resident.
Our Commitment to You
We're dedicated to providing a comfortable, convenient, and enjoyable living experience that exceeds your expectations. Our team is committed to delivering exceptional customer service, ensuring that every resident feels valued, supported, and at home.
Overall Experience
The reviewers have expressed their disappointment and frustration with their living experience at this apartment complex. Many have mentioned the poor condition of the units, with issues such as cracked tubs, freezing pipes, mold, and infestations.
Maintenance and Repairs
One of the most common complaints is the slow and ineffective response to maintenance requests. Residents have reported issues with pipes freezing, cockroaches, and sewage backups, which have not been adequately addressed by management. Some reviewers have even mentioned having to threaten management to get any action taken.
Noise and Neighbors
Thin walls and floors have led to noise complaints, with neighbors being inconsiderate and causing disruptions. Some reviewers have also mentioned the presence of violent neighbors, drug dealers, and frequent police visits.
Management and Communication
Residents have expressed frustration with management's lack of care and concern for their living conditions. They have reported being ignored, dismissed, or lied to by management, leading to feelings of dissatisfaction and anger.
Positive Aspects
A few reviewers have mentioned some positives, such as the location being close to the University of Kentucky and public transportation, and the office staff being friendly.
Conclusion
Overall, the majority of reviewers have had a negative experience living at this apartment complex, citing poor living conditions, ineffective maintenance, and unhelpful management.
