Better HealthCare Starts At Home
At Crystal Home Health Care, we believe that better healthcare starts at home. As a Medicare certified and integrated home health delivery system, we are committed to providing compassionate care to individuals in the comfort of their own homes. Our mission is to empower our patients to live their lives to the fullest, despite their medical conditions or disabilities.
Our Services
Our comprehensive range of services includes Medicare certified nursing, medical equipment, social services, and personal care services. Our nursing service provides education about disease process management and treatment protocols, while our medical equipment service provides durable medical equipment such as wheelchairs, walkers, and oxygen concentrators to individuals with chronic medical conditions or disabilities. Our social services program is designed to help individuals and their families navigate difficult times, addressing issues such as family problems, medical challenges, and lack of support. Our personal care services, including chore services, help individuals maintain their independence and stay in their homes.
Our Approach
At Crystal Home Health Care, we understand that every individual is unique, and that's why we take a personalized approach to care. We work closely with our patients, their families, and healthcare providers to develop a customized care plan that meets their specific needs and goals. Our team of skilled healthcare professionals, including nurses, therapists, and social workers, are dedicated to providing high-quality care that is both compassionate and effective.
Our Commitment
At Crystal Home Health Care, we are committed to delivering exceptional care that exceeds our patients' expectations. We believe that healthcare should be patient-centered, and that's why we put our patients at the forefront of everything we do. We are dedicated to providing care that is not only high-quality but also compassionate, respectful, and patient-centered.
Quality of Care
Crystal Home Health Care has received a mix of reviews. While some clients have had positive experiences, others have been unhappy with the service.
Lack of Communication
Several clients have complained about the lack of communication from the agency. Kirk Williard II had difficulty getting in touch with a real person, citing that every call goes to voicemail. Keturah Garrett also experienced difficulties in getting responses to her calls.
Unprofessional Behavior
Keturah Garrett also reported encountering an unprofessional nurse during her experience. Aziza, on the other hand, had only positive interactions with the office staff, nurses, and therapists.
Efforts to Assist
Ricky Lewis praised Crystal Home Health Care for their efforts in making the transition from a rehabilitation facility to a home smooth and successful. Shirley Heim appreciated the agency's hard work in obtaining her medical supplies.
Unsatisfactory Service
Kirk Williard II and Keturah Garrett were unhappy with the services provided. Kirk mentioned that physical therapy was conducted only once a month, and paperwork was not properly submitted to insurance. Keturah had a poor experience with the nurse and felt that the agency did not do their job.
