Living Up to Our Promises, Every Day
Welcome to Optica Express, where we pride ourselves on providing exceptional eye care and eyewear solutions to our valued customers in Washington Heights, New York. As a family-owned and operated business with over 40 years of experience in the optical profession, we are committed to delivering personalized service and expert advice to ensure that you receive the best possible care for your eyes.
Our Story
Our journey began over 40 years ago, and since then, we have been dedicated to providing our community with professional eye care and a diverse collection of designer and budget-priced eyewear. Our team of licensed optometrists and eye care professionals are passionate about providing personalized attention to each patient, ensuring that you receive the highest level of care and attention.
Our Services
At Optica Express, we offer a comprehensive range of services designed to meet your eye care needs. From comprehensive eye exams to contact lens exams and fittings, we have you covered. We also offer a wide selection of high-quality frames, including designer and budget-friendly options, to suit every style and budget.
Personalized Service
At Optica Express, we understand the importance of personalized advice and expert guidance when it comes to your eye care. That's why we place great value on the one-on-one attention we provide to each patient. Our team of opticians and eye care experts are dedicated to helping you find the perfect solution for your unique needs.
Payment Options and Insurance
We accept a range of payment options, including Mastercard, Visa, American Express, and Discover credit cards, as well as cash and debit. We also offer low-interest financing through CareCredit. Additionally, we accept most insurance plans, including Davis Vision, Fidelis, Healthfirst, Amerigroup, Aetna, L1199, and L237.
Convenient Location and Office Hours
Our office is conveniently located at 3929 Broadway, New York, NY 10032, between 164th and 165th Streets. We are open Monday through Saturday, with extended hours to accommodate your schedule.
Get to Know Us
At Optica Express, we are passionate about delivering exceptional eye care and personalized service to each patient. Get to know our team better, and learn more about the benefits of choosing Optica Express for all your eye care needs.
Customer Service Issues
Several reviewers expressed frustration with the customer service at this optical store. One reviewer had a terrible experience with the staff, who were unhelpful and unprofessional. Another reviewer was told that an order was never placed, despite being told that it was, and was met with excuses and contradictions when trying to resolve the issue. A third reviewer was treated rudely and dismissively when trying to make an appointment.
Communication Breakdowns
Multiple reviewers experienced communication breakdowns with the staff. One reviewer was told that their insurance was accepted, only to find out later that it wasn't. Another reviewer was not informed about the status of their order and had to repeatedly call to get an update. A third reviewer was not notified about a cancelled appointment and showed up to find out that it had been cancelled.
Disorganization and Unprofessionalism
Several reviewers expressed frustration with the disorganization and unprofessionalism of the staff. One reviewer described the staff as "extremely disorganized, disrespectful, and unethical." Another reviewer was met with smirks and half-apologies when trying to resolve an issue. A third reviewer was told that the restrooms were not for customers, and was only given access after speaking up.
Discrimination and Stereotyping
One reviewer reported experiencing discrimination and stereotyping at the store. The reviewer, an African American woman, was denied access to the restroom, while a Hispanic woman was allowed to use it. Another reviewer was turned away and felt stereotyped based on their clothing.
Positive Experiences
On the other hand, some reviewers had positive experiences at the store. One reviewer praised the "amazing" staff and doctors, and appreciated the attentiveness and professionalism. Another reviewer was grateful for the help of a particular staff member, Hanoi, who had been kind and helpful. A third reviewer appreciated the wide selection of frames and the discounts offered.
